Summary
Overview
Work History
Education
Skills
References
Student Intern Experience
Languages
Timeline
Generic

Sue Qteifan

Toronto,Canada

Summary

Seneca alumni with a Social Service Worker diploma, specializing in assisting marginalized communities. Proven expertise in cultural sensitivity, settlement support, and navigating diverse community resources. committed to fostering an inclusive environment and facilitating the integration of newcomers and eager to contribute skills and passion to a dynamic organization dedicated to immigrant and refugee services. Diligent with a strong background in servicing and maintenance roles. Strong analytical, communication, and teamwork skills demonstrated in previous employment and internship, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills

Overview

7
7
years of professional experience

Work History

Food and Beverage Server

El Furniture Warehouse
02.2023 - Current
  • Greeted guests warmly to foster welcoming environment.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Addressed and handled customer complaints politely and professionally.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to confidently answer guests' questions and provide informed recommendations.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.
  • Memorized dynamic menu options to accurately relay offerings to guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Intern

IMPACT n’ Communities
01.2021 - 08.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.

Health and Wellness Coach

General Nutrition Centre
12.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Provided exceptional customer service that resulted in high levels of client satisfaction, leading to increased referrals from existing clients.
  • Organized and led local wellness events, promoting community engagement in health initiatives while showcasing services offered.
  • Provided individual health coaching to help clients optimize personal choices.

Summer Staff Volunteer

RHAG Community Housing
05.2019 - 08.2020
  • Used leadership skills to facilitate group activities
  • Responsibly ensured all youth were accounted for and made sure youth stayed on track when traveling
  • Used decision-making skills if an unexpected issue comes up
  • Problem-solved and solved issues if a conflict arose between youths
  • Time managed to ensure all plans were facilitated according to schedule
  • Used interpersonal skills to build positive relationships with youths
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Worked with children of varying ages, interests, skills, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Transported and escorted program participants to and from activities and on field trips.

Representative/Cashier

Browns Inc
11.2017 - 04.2019
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced shopping experience, provided product information and location assistance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Smart Serve Certified -

Social Service Worker - immigrant/refugee

Seneca College
North York, ON
01.2023

High School Diploma -

Monarch Park Collegiate Institute
Toronto, ON
06.2015

Skills

  • Leadership
  • Problem-solving
  • Trauma-informed training
  • Organization
  • Multi-Tasking
  • Team Collaboration
  • Customer Service
  • POS Systems
  • Advocacy
  • Social skills
  • Computer skills
  • Cultural Competency
  • Counseling Training

References

UPON REQUEST

Student Intern Experience

  • Intern, IMPACT n’ Communities, 01/21 - 08/23, Toronto, ON, Program management helped set up programs for community youth and facilitate them, Advocacy, reaching out to the community through program events to speak about issues affecting that community e.g. Food insecurity, Aided with the food bank to package up and send out food to communities in need, Awareness and Marketing created flyers for food banks through Canva and handed them out to communities to spread knowledge of our programs, Leadership, putting together activities for youth and implementing them at IMPACT’s event
  • Summer Staff Volunteer, RHAG Community Housing, 05/19 - 08/20, Toronto, ON, Used leadership skills to facilitate group activities, Responsibly ensured all youth were accounted for and made sure they stayed on track when traveling, Used decision-making skills if an unexpected issue comes up, Problem-solved and solved issues if a conflict arises between youths, Time managed to ensure all plans were facilitated according to schedule, Used interpersonal skills to build positive relationships with youths

Languages

English
Native or Bilingual
Arabic
Professional Working

Timeline

Food and Beverage Server

El Furniture Warehouse
02.2023 - Current

Intern

IMPACT n’ Communities
01.2021 - 08.2023

Health and Wellness Coach

General Nutrition Centre
12.2019 - 08.2020

Summer Staff Volunteer

RHAG Community Housing
05.2019 - 08.2020

Representative/Cashier

Browns Inc
11.2017 - 04.2019

Social Service Worker - immigrant/refugee

Seneca College

Smart Serve Certified -

High School Diploma -

Monarch Park Collegiate Institute
Sue Qteifan