Sue Pham

• Working with marketing team to create content and portfolio for each completed project to target potential clients
• Collect and manage client's info and appointment, communicate and update all relevant details in project contracting to client via various mediums such as phone, emails, chat or other types of communication gateways
• Keep accurate records and document customer service actions and discussions
• Take ownership of customers issues and follow problems through to resolution -Responsible explaining product and service info to ensure that matches client's searching
• Ability to analyze customer needs and develop innovative solution

Accomplishment:

• Maintained customer retention rate 30% above the company average
• Increase customer's satisfaction score that leads to bring more new customer who is referred by previous one

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service -
• Assisted customer over phone regarding store operation, product, promotion
• Stocked shelves and supply and organized displays
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Received and processed cash and credit payment for in-store purchase -Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices

Accomplishments: Stock and organize inventory with accuracy and efficiency, completing tasks 10% faster than staff average -Executed monthly theme displays, increasing promotional items purchase by 43%

Managed receptionist area, including greeting visitor and responding to telephone and in-person requests for information

• Personally, attend to Salon VIP's customer and updates customer with latest offering and promos through social media links and email

Accomplishments : Excelled within a service-oriented, demonstrating a talent for communicating effectively with customers from diverse background that increase the customer's satisfaction by 60%.

• Owner of an online department store
• Retailer of women and men and children's fashion, accessories
• Took all responsibility for online purchasing, ordering, merchandising and digital advertising
• Organized and tracked all shipments and deliveries
• Produced and marketed photos of clothing in print and online in a time efficient manner to move inventory quickly and efficiently as well as grow customer base and increase sales
• Communicate directly with customers to ensure customers get the right outfit they want, explained the quality, value and style of products to better help customers make informed purchase decision, also maintain and create the long- term relationship with customers that get to know customer's experience after they shop

Accomplishments: -Implemented and altered marketing strategies successfully by developing and expanding network with other authorized dealer that clear end-of-stock with a 15% profit margin

• Evaluated sales data and conducted frequent research on products, pricing and trend that results in double the intake of customer and followers every month.

• Managed phone orders, monitored sales and replenished merchandise needed - Interacted with the walk-in customers, contacted with customers on phone for sale season, special discount on holiday
• Maintained a regular customer base and actively worked to develop lucrative new customer relationships
• Engage customers to provide what they need in term of product and quality services by demonstrating technical selling skills and product knowledge
• Stock all the products on the shelves in well manner, part inventory team which printed out labels ticketed products on sale floor, create features on new product line up
• Has taken on merchandising responsibilities for the store and presents executive team with concepts for quarterly in-store displays and window designs

Accomplishments : Regularly meet all establish sale goals and frequently exceeded monthly sales goals by 5 to 10 percent

• Provided outstanding customer service while maximizing sales and serving as a positive role model for team members.