SUE JINAH
Calgary,AB
Summary
Collaborated with senior leadership to define the organization’s strategic growth roadmap, leveraging data-driven insights to optimize bottom-line impacts and long-term success. Change champion and driven with the implementation of programs, policies, initiatives, and tools specific to Shared Services processes. Works with IT and other support teams to continuously identify AR & AP process improvement opportunities and implement scalable automation solutions. Ensures alignment with month-end close requirements, SOX controls, accurate billing, and partner escalations across multiple departments. Demonstrates commitment towards continuous improvement initiatives and willingness to challenge existing practices. Establishes common streamlined processes and internal controls, as well as drives automation in a cost-effective manner to enable Parkland to achieve synergies. Manages Finance Shared Services activities in line with Service Level Agreements and Service Catalogues. Understands and collaborates with the business and leadership to set appropriate service level expectations that are realistic, measurable, and achievable. Monitors and ensures processes are developed and maintained in accordance with corporate policy, SOX compliance, tax reporting and other regulations. Subject Matter Expert of Parkland’s supporting software (e.g., JDE, InfoSys): identify requirements, write test scripts, participate in testing upgrades, provide training to team members, and function as a change agent for enhancements as applicable.
Overview
22
22
years of professional experience
Work History
Supervisor LPG & REFINED Settlements - Star Finance
Sunoco LP (Parkland Fuel Corp.)
05.2022 - Current
- Spearhead change management initiatives focused on process automation, reducing manual tasks by 30% and significantly improving team performance.
- Lead a team of Analysts and Technicians to complete accurate and timely billing, Payment runs and cash applications.
- Oversaw end-to-end management of customer refunds and billing adjustments, ensuring timely resolution, SOX compliance, and alignment with month-end reporting accuracy standards.
- Leverage technology solutions to automate and streamline the cash applications, payments, billing, and reporting processes.
- Assist manager with creation and analysis of various monthly reports: unapplied cash, Great plains user activity & Auto-batch processing etc.
- Ensure business billing requirements and payment runs are met by managing the month-end close calendar and checklists, guaranteeing timely, complete, and accurate billing.
- Review and lead the team to resolve all OTC related items on the Parkland Bank reconciliation.
- Manage the entire LPG/REFINED settlement process, overseeing $500M+ in transactions annually while ensuring compliance with CSOX controls.
- Collaborate cross-functionally with Sales, CSMs, Trading, Front/Mid-Office, IT, and Finance to manage merchant escalations, resolve billing issues, and align on deal sensitivities, ensuring accurate and compliant AR settlements.
- Collaborate with senior management to identify and implement process improvements that align with corporate strategies and project timelines.
- Ensure timely month-end close and financial reporting, maintaining high standards of accuracy and regulatory adherence.
- Demonstrate strong leadership through resource planning, performance management, and fostering a positive, change-ready team culture. Designed and launched Parkland’s Mentorship Program from the ground up, aligning it with BOLD values and Individual Development Plans (IDPs) to support talent growth and leadership development.
- Develops key performance metrics (KPI’s), considering both quantifiable and qualitative factors. Measures team performance against set KPI’s. 'Improved invoice accuracy rate to 99.5%'
- Provides the team with clear vision, goals, and priorities, setting clear expectations of roles and responsibilities, identifies and communicates best practice.
- Provides coaching, direction and leadership support while promoting a client-focused, solution-based delivery results to align with Service Level Agreements.
- Responsible for the recruitment process; screen candidates, create interview guides, conduct candidate interviews, candidate selection.
- Provide training to new employees on company policies and procedures, as well as the responsibilities of the Accounts Payable Supervisor role.
- Facilitates the individual team member goal setting process and personal development.
- Promotes Health and Safety amongst all team members.
Operations Accountant (Rail)
Elbow River Marketing (Parkland Fuel)
07.2019 - 05.2022
- Accurate billing and processing of refined product transactions within Allegro.
- Validate pricing and volumes; follow-up with internal teams and counterparties to resolve any discrepancies.
- Complete month-end close procedures within Allegro.
- Validate settlement accruals, reconcile vendor statements, prepare balance sheet reconciliations.
- Ensure intercompany transactions are processed and reconciled.
- Prepare commentary on AR and AP balances and their movements.
- Investigate and clean-up outstanding transactions in Allegro.
- Consult with key members of the Trading Business Unit including Front and Mid-Office, Logistics and Finance.
- Communicate with vendors to address queries to ensure transactions are accurately accounted for and processed on a timely basis.
- Assist collections in the resolution of aged customer account balances.
- Ensure full compliance with internal controls and corporate policies.
- Maintain desk procedures and identify continuous improvement opportunities.
- Collaborate and cross-train with other members of the team.
- Customer disputes/queries – WIP folders to be reviewed frequently throughout the day, responding to customer emails in timely manner, keeping them updated if resolution not an instant fix.
Accounts Receivable (Cash Applications) Team Lead
Shaw Communications
03.2004 - 06.2019
- Accountable for high volume data input/entry, prepare journal entries and reconcile general ledger accounts.
- Instrumental in creating a highly effective bank and client billing system to support changing technology for business.
- Accurately updated customer profiles with bank account information.
- Analyzed the discrepancies, if there are any, and proposed ways to curtail the occurrence of differences.
- Operate the Electronic payments for home and business customers.
- Managed all aspects of coding, verifying, creating bills and entering.
- Ensured and maintained ethical accounting practices.
- Coordinated the input of and payment of vendor invoices and cheque requests.
- Complete account reconciliations and process adjustments.
- Perform billing, payment allocations, collection and activity reporting following established protocols, to tight deadlines.
- Investigate and resolve customer queries.
- Provided clerical support and perform general accounting functions.
- Processed account payable/receivable cheques and online payments and match invoices to receiving and purchasing documents.
- Created quick rapport with vendors and maintain follow up calls for overdue payments (Account receivable) in a courteous manner and prepare vendor and supplier reports.
- Acted as main point of liaison between management team, employees, customers and vendors to ensure clear communication and quick issue resolution.
- Collect data and information for preparing weekly, monthly and annual reports.
- Performed data entry into our CBS and Oracle systems.
Education
Prosci Certified Change Management Certificate -
Project Management Fundamentals Certificate -
Out Front Leadership -
Foundations of Leadership -
Occupational Health & Safety Training -
Security Awareness online fundamentals -
Payroll Certification - level 1
Canadian Payroll Association
Business Management Certificate -
Accounting Technician - Acc Pacc, Simply Accounting, Lotus, AP/AR & Payroll
Skills
- People Leader
- High Volume Customer Service
- Vendor Management
- Trade Entry/Setup
- Analytical Problem Solving
- Automation
- Treasury/ Cash Application
- Logging IT Tickets/Incidents
- Time Management
- Reconciliations/ Financial Entries
- Assist with audit queries
- Orientation and Onboarding
- Logistics and Coordination
- Cross Functional Team Leadership
- Cultivate Professional Relationship
- Accounts Receivable/Payables
- Administrative Support
- Confidential Records Management
- Microsoft Word
- Microsoft Excel
- Allegro
- Documentation & Reporting
- Oracle
- Oracle Cloud
- Billing & Collections
- ERP expertise : JDE
- ERP expertise : Oracle
- ERP expertise : SAP
Volunteer Experience
Wilma Millson Club (Non Profit) Adult Special Needs, 03/16/16, Present
Technology Skills
- Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, Pivot tables)
- G Suite
- Dropbox
- Simply Accounting / Sage/ Allegro/ CBS/ Oracle/ Oracle Cloud/ JDE Software/ GP/ Power BI
Education Achievements
- Prosci Certified Change Management Certificate
- Project Management Fundamentals Certificate
- Out Front Leadership
- Foundations of Leadership
- Occupational Health & Safety Training
- Security Awareness online fundamentals
- Payroll Certification, Canadian Payroll Association level 1.
- Business Management Certificate
- Accounting Technician(Acc Pacc, Simply Accounting, Lotus, AP/AR & Payroll)
Timeline
Supervisor LPG & REFINED Settlements - Star Finance
Sunoco LP (Parkland Fuel Corp.)
05.2022 - Current
Operations Accountant (Rail)
Elbow River Marketing (Parkland Fuel)
07.2019 - 05.2022
Accounts Receivable (Cash Applications) Team Lead
Shaw Communications
03.2004 - 06.2019
Prosci Certified Change Management Certificate -
Project Management Fundamentals Certificate -
Out Front Leadership -
Foundations of Leadership -
Occupational Health & Safety Training -
Security Awareness online fundamentals -
Payroll Certification - level 1
Canadian Payroll Association