Sue Cusveller

Manager of Employee Health Services

Key Areas of Expertise

Highly accomplished and results-driven Director with over 10 years of senior-level experience leading comprehensive employee health programs. A proven expert in developing and implementing strategic initiatives and policies for health recovery, occupational health and safety (OHS), and employee well-being. A collaborative leader with a strong track record of managing and mentoring teams, improving organizational processes, and ensuring compliance with all relevant legislation, privacy legislation and collective agreements.

• Successfully managed budgets and allocated resources to maximize productivity with responsibility for over a two million dollar budget.
• Disability & Health Recovery Management: Directed all aspects of the health recovery program, including case management and return-to-work strategies for sick leave, accommodations, WCB, and long-term disability. Proficient in liaising with insurance providers, legal counsel, and union representatives to resolve complex issues, negotiate agreements, and secure favorable outcomes.
• Occupational Health & Safety (OHS): Managed, evaluated, and improved the Division's OHS Management System. This included developing and modifying codes of practice, coordinating online monitoring systems, and managing the WCB account to identify cost-effective strategies, pursue cost relief, handle appeals, and OHS investigations.
• Program & People Leadership: Oversaw the supervision, development, coordination, and evaluation of all Employee Health Services programs, including the Employee and Family Assistance Program and the Healthy Living Program. Directly supervised 16 exempt staff, providing leadership, coaching, and performance management to ensure program excellence and continuous improvement.
• Policy & Process Improvement: Reviewed and recommended changes to policies and procedures to ensure legislative compliance and adherence to collective agreements. Accountable for modifying established processes and developing solutions to complex issues with conflicting requirements and no clear guidelines.
• Crisis & Emergency Response: Led the coordination and management of health-related emergencies, liaising with external stakeholders on public health issues. Provided crisis intervention and expert advice to senior staff and administrators on navigating challenging situations.

HSE/Occupational Health Nurse Specialist: Based in remote northern Alberta unionized oil and
gas construction environment. Primary claims management for all employees and contractors.
Creating and maintaining a training matrix for all personnel training and certification
requirements. Liaising with HSE, HR and corporate management. Drug and alcohol program
management, referrals to EFAP providers.
• Disability Management; includes all aspects of case management from assessment to treatment,
planning referrals, education and evaluation. Effective return to work planning initiatives
• System Strategies and Resource Acquisition
• Keeping up to date with legal and professional changes associated with public health and
occupational health and safety
• Advising employers on achievement of compliance with occupational health and safety and
employment legislation
• WCB claims management
• Range of risk and health assessments
• Budget Development and Management
• Medical Directive Policy Development and Implementation

Occupational Health Nurse Specialist: Situated on a unionized steel mill environment. Assess work
environment for potential health and safety issues, policy development, maintain employee health
records, periodic health surveillance, emergency first aid and treatment of injured workers, attendance
management, pre-placement medical assessments and wellness initiatives.
• Disability Management includes all aspects of case management from assessment to treatment,
planning referrals, education and evaluation. Effective return to work planning initiatives
• System Strategies and Resource Acquisition
• Keeping up to date with legal and professional changes associated with public health and
occupational health and safety
• Advising employers on achievement of compliance with occupational health and safety and
employment legislation
• WCB claims management
• Range of risk and health assessments
• Budget Development and Management
• Medical Directive Policy Development and Implementation

Occupational Health Nurse Specialist. Situated in remote location at Horizon North camp. Working in
conjunction with a paramedic to provide advanced cardiac and advanced trauma life support, emergency first aid management of all occupational and non- occupational injuries and illnesses of camp employees and
camp residents, both unionized and non-unionized environments.
• Disability Management, includes all aspects of case management from assessment to treatment,
planning referrals (including EFAP and third party providers), education and evaluation.
• Effective return to work planning initiatives
. Divisional System Strategies and Resource Acquisition
• Medical Directive Policy Development and Implementation
• Keeping up to date with legal and professional changes associated with public health and
occupational health and safety
• Advising employers on achievement of compliance with occupational health and safety and
employment legislation
• WCB claims management

Occupational Health Nurse Specialist. •Husky Energy:Bi-Provincial Upgrader, Refinery and Heavy Oil and Gas,
Multidisciplinary team, assess work environment for potential health and safety issues, policy development,
maintain employee health records, periodic health surveillance, emergency first aid and treatment of injured
workers, attendance management, pre-placement medical assessments
• Disability Management, includes all aspects of case management from assessment to treatment,
planning referrals, education and evaluation. Effective return to work planning initiatives
• System Strategies and Resource Acquisition
• Keeping up to date with legal and professional changes associated with public health and
occupational health and safety
• Advising employers on achievement of compliance with occupational health and safety and
employment legislation
• WCB claims management
• Range of risk and health assessments
• Budget Development and Management
• Medical Directive Policy Development and Implementation