Summary
Work History
Education
Skills
Accomplishments
Timeline
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Sue Calder

Sue Calder

Caledon,ON

Summary

Results oriented professional with over 15 years in the highly competitive cargo/logistics industry. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader able to develop strong relationships with both internal and external customers.

Work History

Cargo Sales Manager

Air Canada Cargo
Toronto, ON
06.2022 - Current
  • Oversee key Domestic account relationships by gaining in-depth understanding of needs and interacting directly with key clients through consultative sales approach.
  • Identify opportunities by researching industry and customers utilizing the CRM system and BI tools on a daily basis, develop and implement account specific action plans for key accounts.
  • Identify new business opportunities within existing customers and develop relationships with key decision makers within top domestic accounts. Research and discover new sales opportunities to elevate revenue and market share.
  • Manage client relationships through regular communication channels, ensure customer satisfaction by providing high quality service levels.

National Strategic Account Executive

GardaWorld
Toronto, ON
06.2019 - 06.2022
  • Oversee key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.
  • Researching and discovering new sales opportunities to elevate revenue and market share.
  • Devise direction for strategic accounts by crafting strategies based on market insights and competitive landscape. Working with internal and external customers on both air and ground solutions.

Strategic National Account Manager

Pilot Freight
Mississauga, Ontario
06.2017 - 06.2019
  • Created a book of business that continually met and exceeded expectations for profitability and cost effectiveness, while establishing a customer relationship management strategy that ensures profitability long term.
  • Customer driven with the goal to exceed the client's expectations, while identifying and qualifying opportunities, overcoming objections through offered solutions, building relationships by putting the customer first, and maintaining customer loyalty with trust.
  • Analyzed customer data to identify trends and develop solutions for increasing revenue growth.

National Account Manager

Vitran
Vaughan
05.2015 - 06.2017
  • Responsible for managing an existing account base of $8 million
  • Focused heavily on securing new business by working closely with the customer and providing tailored value based solutions
  • Developed and implemented strategic plans to grow national accounts.

National Account Executive

Versacold
Vaughan
01.2014 - 05.2015
  • Developed and maintained strong partner relationships with new and existing clients within my $22 million portfolio. Utilized a consultative approach to engage clients and develop solutions to address their supply chain and logistic requirements
  • Grew brand awareness by increasing market penetration with customer-focused approaches across Canada.
  • Cultivated long-term relationships with key executives at major corporations.

Business Development Executive

Purolator Freight
Vaughan
04.2007 - 12.2013
  • Worked within several different teams and territories to secure new business through share of wallet and net new opportunities
  • Identified and created value based programs and solutions for customers and prospects
  • Developed supply chain solutions throughout all lines of business
  • Consistently exceeded targets by as much as 196%

Business Development Executive

Livewire Computer Solutions
Toronto
03.2000 - 04.2007
PurolatorVersacold
  • Livewire recruited me for my sales acumen and extensively trained me on the high tech enterprise server industry
  • Maintained a large Canada wide customer base providing Sun MicroSystems enterprise solutions
  • Achieved the largest single sale in Livewire's history

Education

Sales and Marketing

Seneca College

Skills

  • Operates with confidence and integrity
  • Persuades, influences and motivates
  • Improves client retention through strong customer relationships
  • Results driven using consultative sales approach
  • Consistently meets and exceeds goals and expectations
  • Excellent relationship builder both internal and external

Accomplishments

  • Multiple President's Club and Ring Club award winner

Timeline

Cargo Sales Manager

Air Canada Cargo
06.2022 - Current

National Strategic Account Executive

GardaWorld
06.2019 - 06.2022

Strategic National Account Manager

Pilot Freight
06.2017 - 06.2019

National Account Manager

Vitran
05.2015 - 06.2017

National Account Executive

Versacold
01.2014 - 05.2015

Business Development Executive

Purolator Freight
04.2007 - 12.2013

Business Development Executive

Livewire Computer Solutions
03.2000 - 04.2007

Sales and Marketing

Seneca College

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Sue Calder