Sue Baker
Fresno
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Child Caregiver
Self-employeed
09.2022 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Inventory Clerk
Ray Fisher Pharmacy
09.2021 - 04.2022
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Maintained inventory count, tracked usage, and documented variances.
Account Executive
American Business Machines
05.2018 - 02.2019
- Prospect and develop relationships with customers to cultivate new business
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Sales
Market Force
05.2012 - 06.2013
- Accuracy of product pricing, compliance with corporate branding and signage
- Inventory levels and out-of-stock status
- On-site branding and operational compliance
- Sales force effectiveness
- Overall on-site customer experience
Owner
Abundance of Flowers and More
06.2008 - 02.2010
- Owned and operated business including managing employees and payroll
- Build relations with businesses and consumers
- Design Floral arrangements
Business Development Representative
First Data Corporation
04.2005 - 06.2008
- Data input of merchant applications
- Working with ACH transfers, holds and releases
- Assist merchants with statement inquiries
- Provide customer assistance as needed
- Research merchant issues and assist with resolution
Business Dev. Rep
Coca Cola Bottling
01.2000 - 06.2005
- Maintain existing accounts and generate new accounts
- Deliver products on an emergency basis
- Specialized in taking over competitor's clients
- Close business, retrieve sales and contracts
- Assist on office data entry and customer service
- Implement training courses for new recruits
Education
High school or equivalent -
Benson High School
Omaha, NESkills
- Floral Design
- CRM Software
- ACH
- Outside Sales
- Forecasting
- Salesforce
- Data Entry
- Account Management
- B2B Sales
- Business Development
- Cold Calling
- Sales
- Branding
- Customer service
- CPR training
- Cleaning and sanitizing
- Hygiene and cleanliness
Certification
driver's license
Languages
Hmong
Native or Bilingual
Timeline
Child Caregiver
Self-employeed
09.2022 - Current
Inventory Clerk
Ray Fisher Pharmacy
09.2021 - 04.2022
Account Executive
American Business Machines
05.2018 - 02.2019
Sales
Market Force
05.2012 - 06.2013
Owner
Abundance of Flowers and More
06.2008 - 02.2010
Business Development Representative
First Data Corporation
04.2005 - 06.2008
Business Dev. Rep
Coca Cola Bottling
01.2000 - 06.2005
High school or equivalent -
Benson High School
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