Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sudipta Saha

Vancouver,Canada

Summary

Customer-oriented individual bringing expertise in various wines, spirits and capability to knowledgeably share product details with customers. Bilingual Liquor Store Clerk, offering fluency in English, Hindi,Bengali,Urdu,Tamil and Telegu and commitment to following established company rules and regulatory requirements in the sale of regulated goods.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Karakoram Resturant
Vancouver, BC
02.2024 - 05.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees on restaurant procedures and plating techniques.
  • Responded to ad hoc cleaning duties at end of shift.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Liquor Store Clerk

LCBO
London
04.2021 - 12.2023
  • Greeted customers upon entering the store and provided assistance with product selection.
  • Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
  • Maintained cleanliness of store shelves, displays, and checkout areas.
  • Stocked shelves with new inventory and rotated existing stock to ensure freshness.
  • Operated cash register accurately to process customer payments.
  • Processed returns and exchanges in accordance with company policies.
  • Assisted customers with loading purchased items into vehicles.
  • Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
  • Performed daily opening and closing procedures according to established guidelines.
  • Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
  • Ensured proper security measures were taken when handling cash transactions.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Answered store and merchandise questions and led customers to wanted items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Education

Bachelor of Science - Psychology

Fanshawe College
London, ON
12-2023

PGD - Clinical Psychology

BCIT
Burnaby, BC

Skills

  • Liquor regulations and compliance
  • Wine and spirits knowledge
  • POS System Operation
  • Conflict resolution tactics
  • ID Verification
  • Cash Management
  • Heavy Lifting
  • Loss Prevention
  • Effective communication abilities
  • Customer Service

Certification

  • Serve it right
  • Security Guard License
  • Use of force
  • Handcuffing License

References

References available upon request.

Timeline

Server

Karakoram Resturant
02.2024 - 05.2024

Liquor Store Clerk

LCBO
04.2021 - 12.2023

Bachelor of Science - Psychology

Fanshawe College

PGD - Clinical Psychology

BCIT

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Sudipta Saha