Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
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Sudip Kumar Nepal

Sudip Kumar Nepal

Grande prairie,AB

Summary

Accomplished restaurant professional with extensive experience at MH AL SHAYA GROUP, excelling in customer service and staff training. Proven ability to enhance guest satisfaction and increase sales through effective communication and strategic up-selling. Proficient in MS Office, with a friendly demeanor and strong problem-solving skills, consistently achieving operational excellence under pressure.

Overview

13
13
years of professional experience

Work History

Food and Beverage Server

Earls kitchen and bar
Grande Prairie, Alberta
11.2024 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted guests with menu selections and special dietary needs.
  • Collaborated with kitchen staff to ensure timely food preparation.

Restaurant Supervisor

MH AL SHAYA GROUP (PF CHANG RESTAURANT)
Dubai
10.2022 - Current
  • Assist in training, coaching, and role modeling for new hires, and provide positive and constructive feedback.
  • Maintain cleanliness, upkeep, organization, and maintenance of the restaurant space.
  • Communicate standard operating procedures to staff to assure quality and consistency of service.
  • Up-sell and suggestively sell food and beverages by describing each item in an appealing way to increase the check average and broaden the guest experience.
  • Assure that the needs of guests are continually being met in a courteous and professional manner throughout the duration of their visit.
  • Know the menu, menu prices, and composition of food and beverage menu items; be familiar with all daily specials, proper plating procedures, and restaurant promotions.
  • Support FoH staff whenever and however necessary.
  • Sending daily sales report and managers log including all details of shift report to operation team.

Server Trainer

MH AL SHAYA GROUP (PF CHANG RESTAURANT)
Dubai
05.2018 - 09.2022
  • Training the newcomers.
  • Evaluating the staff via taking exams twice a month.
  • Supervising the staff.
  • Assisting the customer.
  • Attend phone calls and reservations.
  • Prepare the bill that specifies the cost of each food item ordered by the customer.
  • Informed the customer about daily specials.
  • Clean the table once the customer is done dining.
  • Computes bills, collects payment, and makes change for customer.
  • Manage new and existing customers.
  • Issue the invoice and submit it to the client.
  • Collect the payment and make clear the account statement.

Server

DMCC Juice Garden Café
Dubai
05.2014 - 05.2018

Cashier

Dubai
02.2013 - 03.2014

Education

I.com -

Millenn Higher Secondary School

Skills

  • Office Automation (MS Office)
  • Internet & Emailing with Outlook Express
  • Ability to develop new skills
  • Ability to explore & exploit new ideas
  • Friendly & pleasing mannered
  • Strong verbal communication skills
  • Strong written communication skills
  • Ability to work calmly under pressure
  • Ability to work methodically under pressure
  • Willingness to take direction
  • Ability to deal with a range of given tasks
  • Ability to accomplish tasks with minimum supervision
  • Quick in grasping new concepts and ideas

Accomplishments

  • Hospitality hero year 2019 at MOHD HAMOUD AL SHAYA GROUP.
  • Best seller of limited time menu and festivals menu year 2018 and 2019 at MOHD HAMOUD AL SHAYA GROUP.

Hobbies and Interests

  • Exercises
  • Travelling

Timeline

Food and Beverage Server

Earls kitchen and bar
11.2024 - Current

Restaurant Supervisor

MH AL SHAYA GROUP (PF CHANG RESTAURANT)
10.2022 - Current

Server Trainer

MH AL SHAYA GROUP (PF CHANG RESTAURANT)
05.2018 - 09.2022

Server

DMCC Juice Garden Café
05.2014 - 05.2018

Cashier

02.2013 - 03.2014

I.com -

Millenn Higher Secondary School

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Sudip Kumar Nepal