Sudip Kumar Nepal
Grande Prairie
Summary
To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and helps me achieve personal as well as organization goals.
Professional with experience in food and beverage industry, ready to excel in this role. Skilled in delivering exceptional customer service, managing orders efficiently, and ensuring high standards of cleanliness and presentation. Strong focus on teamwork and achieving results, adaptable to changing needs, and reliable in high-pressure environments. Excel in communication, multitasking, and maintaining positive dining experience for all guests.
Experienced with customer service, enhancing guest experiences through attentive service. Utilizes strong communication skills to ensure seamless interactions between staff and guests. Track record of maintaining high standards in cleanliness and presentation.
Overview
13
13
years of professional experience
Work History
Food and Beverage Server
Earls Kitchen + Bar
11.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Restaurant Supervisor
M.H. AL SHAYA GROUP (PF CHANG RESTAURANT), MOE, Dubai
10.2022 - Current
- Assist in training, coaching, and role modeling for New Hires (provide positive and constructive feedback).
- Maintain cleanliness, upkeep, organization, and maintenance of the restaurant space.
- Communicate standard operation procedures to staff to assure quality and consistency of service.
- Up-sell/suggestively sell food and beverages by describing each item in an appealing way to increase check average and broaden guest experience.
- Assure the needs of guests are continually being met in a courteous and professional manner throughout the duration of their visit.
- Know menu, menu prices, composition of food and beverage menu items; be familiar with all daily specials with proper plating procedures and restaurant promotions.
- Support FoH staff whenever and however necessary.
- Sending daily sales report and managers log including all details of shift report to operation team.
Server Trainer
Server Trainer
05.2018 - 09.2022
- Training the newcomers.
- Evaluating the staff via taking exams twice a month.
- Supervising the staff.
- Assisting the customer.
- Attend phone calls and reservations.
- Prepare the bill that specifies the cost of each food item ordered by the customer.
- Informed the customer about daily specials.
- Clean the table once the customer is done dining.
- Computes bills, collects payment, and makes change for customer.
- Manage new and existing customers.
- Issue the invoice and submit it to the client.
- Collect the payment and make clear the account statement.
Server
DMCC Juice Garden Café, JLT, Dubai
05.2014 - 05.2018
Cashier
DMCC Juice Garden Café, JLT, Dubai
02.2013 - 03.2014
Education
I.com - Management
Millenn Higher Secondary School
Skills
- Organizational culture
- Design thinking
- Diversity and inclusion
- Compliance management
- Mentoring and coaching
Accomplishments
- Hospitality hero year 2019 at MOHD HAMOUD AL SHAYA GROUP.
- Best seller of limited time menu and festivals menu year 2018 and 2019 at MOHD HAMOUD AL SHAYA GROUP.
Languages
English
Hindi
Hobbies and Interests
Exercises, Travelling,Learning
Timeline
Food and Beverage Server
Earls Kitchen + Bar
11.2023 - Current
Restaurant Supervisor
M.H. AL SHAYA GROUP (PF CHANG RESTAURANT), MOE, Dubai
10.2022 - Current
Server Trainer
Server Trainer
05.2018 - 09.2022
Server
DMCC Juice Garden Café, JLT, Dubai
05.2014 - 05.2018
Cashier
DMCC Juice Garden Café, JLT, Dubai
02.2013 - 03.2014
I.com - Management
Millenn Higher Secondary School
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