Sudip Adhikari
Fredericton,NB
Summary
Customer-focused and adaptable professional with hands-on experience in customer service, cash handling, and operational support in busy environments, such as fitness clubs, logistics, and hospitality. Proven ability to resolve customer issues, collaborate with diverse teams, and maintain compliance with company policies. Strong communicator, both verbal and written, with a keen eye for detail and a commitment to providing excellent service. Quick to learn new concepts, banking procedures, and financial products, with a strong desire to grow and succeed in the financial services sector.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Club Attendant
Toronto Athletic Club
Toronto, ON
09.2024 - 05.2025
- - Delivered exceptional customer service while addressing member needs in a high-volume environment.
- - Maintained accurate documentation of pool conditions to support health and safety compliance.
- - Resolved member concerns promptly through effective communication and problem solving.
- - Promoted club services, and collaborated with team members to enhance customer engagement.
- - Adapted to shifting responsibilities based on operational priorities.
Seasonal Package Handler
FedEx Corp
Toronto, ON
11.2024 - 01.2025
- - Handled sensitive packages and processed high-volume transactions with precision and care.
- - Collaborated with team members to improve task execution and streamline workflows.
- - Followed compliance and safety procedures while managing deadlines.
Kitchen Crew Member
Mevame Kitchen Express
Toronto, ON
05.2022 - 09.2022
- - Processed customer orders and managed POS transactions during peak hours.
- - Assisted with inventory management and promoted daily specials to drive sales.
- - Maintained kitchen operations, ensuring smooth workflow and customer satisfaction.
Education
Diploma - International Business
Seneca College
Toronto, ON, Canada09.2024
Skills
- Customer service and client engagement
- Cash and card transactions
- Problem solving and conflict resolution
- Team collaboration and communication
- Digital tools and banking support
- Time management and multitasking
- Microsoft Office proficiency
- Compliance and attention to detail
Certification
- - Customer Service: Problem Solving and Troubleshooting - LinkedIn Learning (2024-05)
- - JPMorgan Chase & Co. Excel Skills Job Simulation - Forage (2024-08)
- - QuickBooks Bookkeeping Basics - Intuit (2025-04 - Present)
- - Investment Funds in Canada (IFC) - Willing to complete within 6 months of employment as required
References
Available upon request.
Willing to Learn & Grow
- - Open to completing additional TD-specific training programs and certifications.
- - Ready to expand knowledge in personal banking products, digital banking, and financial solutions.
- - Eager to build a long-term career in banking through ongoing learning and professional development.
Timeline
Seasonal Package Handler
FedEx Corp
11.2024 - 01.2025
Club Attendant
Toronto Athletic Club
09.2024 - 05.2025
Kitchen Crew Member
Mevame Kitchen Express
05.2022 - 09.2022
Diploma - International Business
Seneca College
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