Sudiksha Sharma

Promoted to oversee daily logistics operations, managing drivers, dispatch coordination, and client communication in a fast-paced delivery environment.

• Directed daily operations by implementing short-term and long-term strategies aligned with business plan and profitability goals.
• Coordinated delivery schedules and routes, enhancing reliability of service for clients.
• Acted as primary communication point between drivers, clients, and internal teams.
• Managed staffing needs through recruitment, selection, onboarding, training, and disciplinary actions.
• Monitored operational performance and maintained accurate records to inform management decisions.
• Supported team coordination by ensuring drivers had clear instructions and resources.
• Connected with clients and developed strategies to achieve sales and customer service goals.

• Served as first point of contact for incoming calls and visitors, delivering high-quality customer service and effectively directing inquiries.
• Coordinated internal meetings, including scheduling, logistics, and catering.
• Coordinated with vendors to arrange timely delivery of supplies and services, ensuring operational needs were met.
• Acted as a liaison between different departments to facilitate communication and project collaboration.
• Monitored invoices and payments to maintain accuracy in accounts receivable and payable, supporting financial integrity.
• Conducted research projects for the management team.

• Assisted over 60 customers daily, achieving a high satisfaction rating.
• Resolved 90% of issues on first contact, enhancing customer retention.
• Developed empathetic client relationships, earning recognition for exceeding service standards.
• Analyzed customer inquiries and complaints, identifying trends to inform service improvements.
• Utilized clear communication to address customer concerns, boosting satisfaction and retention.
• Collaborated with team members to ensure consistent communication during promotions and peak periods.