SUDIKSHA SHARMA
Brampton,ON
Summary
Sudiksha is a proactive and meticulous Assistant Manager with in-depth experience consistently rising through ranks. She is excellent analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tim Hortons
10.2020 - Current
- Supervising day-to-day operations to meet performance, quality and service expectations.
- Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completing regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentoring team members to enhance professional development and accountability in workplace.
- Maintaining records of stock, repairs, sales and wastage.
- Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Leader
A & W Fast Food Restaurant
10.2021 - 03.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Served customers at front counters and drive-thru window.
- Built strong relationships with customers through positive attitude and attentive response.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Diploma - Hospitality And Tourism Management
St. Lawrence College
Kingston, ON04.2021
Skills
- Excellent Customer Experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills that align with strategic initiatives
- Effective delegation and validation and the ability to efficiently execute daily priorities
- Minimum of 2 years of relevant leadership experience in costumer service
- Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Leader
A & W Fast Food Restaurant
10.2021 - 03.2022
Assistant Manager
Tim Hortons
10.2020 - Current
Diploma - Hospitality And Tourism Management
St. Lawrence College
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