Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Sudhir Rai

Toronto,Ontario

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Resourceful Operations Executive with 6 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Storefront Team Member

Tim Hortons
12.2023 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.

Support staff

FOODDUDES & DGS
04.2023 - Current
  • Performs all general operations duties and support related to bartending, server, barback, crew member and kitchen hands.

Senior Travel Operation Executive

QUICKBOOKER TRAVELS PVT LTD
01.2018 - 12.2022
  • Worked as making itineraries for inbound and outbound destinations, doing costing interacting with customers, managing Corporate Bookings like flight, hotel visa, Currency& travel insurances), interacting with corporate clients, taking care of their services.

Senior Travel Executive

DIGIMYX INFOTECH PVT LTD
06.2017 - 12.2017
  • Worked as making itineraries for inbound and outbound destinations, doing costing interacting with customers, and selling those packages to customers)

Senior Customer Executive

VCARE IT SERVICE PVT LTD
05.2015 - 04.2016
  • Worked for USA based telecom company Safe Link Wireless interacting with customers through the calls &emails, resolving their problem related to services, verifying their documents, and helping them to getting the services.

Junior Engineer-Customer Service Technical Support

ENERGIZER IT SERVICES PVT LTD
07.2014 - 01.2015
  • Worked ass technical support Service to the customers who were having Samsung Smart phones through calls & emails& resolving their issues.

Education

Business Management

Global Business Management-Fleming College
Toronto, ON
04.2024

Diploma in Operation Management -

Narsee Monjee College of Commerce And Economics
Mumbai , India
06.2021

Diploma: Travel & Tourism Management - Tourism And Hospitality

Bharatiya Vidya Bhavan
New Delhi , INDIA
06.2017

Graduate: Btech in Electronics & Communication -

Hi-Tech Institute of Engineering & Technology
DELHI NCR
06.2013

Skills

  • Order Processing
  • Money Handling
  • Customer Service
  • Regulatory Compliance
  • Purchasing and Planning
  • Strategic Planning and Execution
  • Cost Analysis and Savings
  • Needs Assessment
  • Payment Processing
  • Promotional Support
  • Product Sales

Certification

  • Smart Serve
  • First Aid
  • CPR
  • Security
  • SAP (Basis Administration)
  • C Language
  • Amadeus Software
  • MATLAB
  • MS Word

Languages

English
Full Professional
Hindi
Native or Bilingual
Spanish
Elementary
German
Elementary

Timeline

Storefront Team Member

Tim Hortons
12.2023 - Current

Support staff

FOODDUDES & DGS
04.2023 - Current

Senior Travel Operation Executive

QUICKBOOKER TRAVELS PVT LTD
01.2018 - 12.2022

Senior Travel Executive

DIGIMYX INFOTECH PVT LTD
06.2017 - 12.2017

Senior Customer Executive

VCARE IT SERVICE PVT LTD
05.2015 - 04.2016

Junior Engineer-Customer Service Technical Support

ENERGIZER IT SERVICES PVT LTD
07.2014 - 01.2015

Business Management

Global Business Management-Fleming College

Diploma in Operation Management -

Narsee Monjee College of Commerce And Economics

Diploma: Travel & Tourism Management - Tourism And Hospitality

Bharatiya Vidya Bhavan

Graduate: Btech in Electronics & Communication -

Hi-Tech Institute of Engineering & Technology

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Sudhir Rai