Sudhansu Shekhar Mahato
7900 Jeanne Darc Orléans ,ON
Summary
Dynamic leader with extensive experience in restaurant management, notably with Sapphire Foods India Limited. Excelled in inventory control and staff training, enhancing operational efficiency and team performance. Demonstrated proficiency in food safety compliance and team leadership, achieving significant improvements in customer satisfaction and sales growth.
Overview
20
20
years of professional experience
Work History
Asst. Restaurant Manager
Redberry Corporation Burger King
09.2022 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed daily sales figures and developed strategies to increase sales.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Restaurant General Manager
Sapphire Foods India Limited
Punjab India
08.2016 - 07.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Manager
Devyani International
Kolkata India
01.2012 - 05.2016
Asst. Restaurant Manager
Devyani International
New Delhi, India
05.2010 - 05.2012
Store Manager
Aditya Birla Retail
Gurgaon India
05.2008 - 05.2010
Shift Manager
Devyani International
New Delhi India
08.2004 - 05.2007
Education
Bachelor In Hotel Management - Management
Bangalore University
Bangalore 04.2002
Skills
- Shift Management
- Food Safety Compliance
- Employee Scheduling
- Staff Training and Development
- Restaurant Operations
- Inventory Control
- Scheduling and labor control
- Team Leadership
- Operations Management
- Inventory Management
- Employee Supervision
- Recruitment and hiring
- Safe Food Handling
- Cost controls
- Workflow Planning
- Supply Ordering and Management
- Collaboration and Teamwork
- Scheduling
- Profitability Optimization
- ServSafe Food Manager
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
French
Elementary
Timeline
Asst. Restaurant Manager
Redberry Corporation Burger King
09.2022 - Current
Restaurant General Manager
Sapphire Foods India Limited
08.2016 - 07.2022
Restaurant Manager
Devyani International
01.2012 - 05.2016
Asst. Restaurant Manager
Devyani International
05.2010 - 05.2012
Store Manager
Aditya Birla Retail
05.2008 - 05.2010
Shift Manager
Devyani International
08.2004 - 05.2007
Bachelor In Hotel Management - Management
Bangalore University