Sudhanshu Shukla
Surrey
Summary
Motivated MBA graduate with a proven track record in leading teams, driving customer satisfaction and fostering a positive work environment. Experienced in retail operations, team development, and implementing sales strategies. Seeking an Assistant Department Manager, Produce position to utilize leadership skills and contribute to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Real Canadian Superstore
02.2022 - Current
- Led and mentored a team of customer service representatives, fostering a customer- centric culture and achieving Always Customer First service
- Implemented brand selling behaviors and sales strategies resulting in a 10% increase in overall department sales
- Engaged with customers to gather feedback, identify trends, and develop strategies to enhance product operations and promotions
- My retail and customer service experience demonstrates a strong work ethic and passion for providing outstanding customer service
- Proven ability to engage and retain team members through training, development, and performance management
- Committed to integrity, enthusiasm, and going the extra mile to achieve organizational goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Business Administration (MBA) - Human Resource Management
University Canada West
Vancouver, BCSkills
- Team Leadership and Development
- Training and Coaching
- Performance Management
- Effective Communication
- Customer Service Excellence
- Inventory Management
Accomplishments
- Food Safe Level 1
Languages
English
Full Professional
Certification
Knowledgeable about the community, competitive environment, and industry, with a focus on developing entrepreneurial strategies to grow the business.
Managed inventory and ensured accurate stock counts to support operational efficiency.
Timeline
Customer Service Representative
Real Canadian Superstore
02.2022 - Current
Master of Business Administration (MBA) - Human Resource Management
University Canada West
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