Sudhanshu Gandhi
Toronto
Summary
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
2
2
years of professional experience
Work History
Remote Sales Representative
Genumark inc.
10.2023 - Current
- Provided exceptional customer service via phone, email, and chat, addressing inquiries about menu items and daily specials
- Assisted customers with online ordering, ensuring accuracy and customer satisfaction
- Order Processing:
- Processed customer orders received through the cafeteria’s online platform, ensuring timely and accurate fulfillment
- Managed payment transactions remotely, handling credit card and digital payment processing securely
- Upselling and Promotion:
- Utilized remote communication tools to upsell high-margin items and promotional offers, boosting online sales by 20%
- Developed and sent targeted email campaigns to inform customers of new menu items, seasonal specials, and loyalty programs
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales representative
Aramark
04.2023 - 09.2023
- Duties included: Customer Service:
- Greet and welcome customers as they enter the cafeteria
- Provide information on menu items, daily specials, and promotions
- Assist customers with their orders, including taking orders and answering any questions
- Ensure customer satisfaction by addressing complaints or issues promptly
- Sales and Upselling:
- Promote and upsell menu items, including specials and add-ons, to increase sales
- Suggest alternative items to customers when their preferred choices are unavailable
- Process transactions efficiently using cash registers or POS systems
- Handle cash, credit card, and mobile payments accurately and responsibly
- Inventory and Stock Management:
- Monitor inventory levels of food, beverages, and supplies
- Restock shelves, displays, and self-service stations as needed
- Report low stock levels to supervisors or managers for reordering
- Team Collaboration:
- Work collaboratively with kitchen staff, managers, and other team members
- Assist in training new staff members on sales techniques and customer service standards
- Participate in team meetings and contribute to discussions on improving sales and customer satisfaction
- Administrative Duties:
- Maintain accurate records of sales, inventory, and customer feedback
- Complete any necessary paperwork or digital documentation as required by management
- Assist in preparing sales reports and analyzing sales performance
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
2 Year Diploma - Business
Niagara College
Toronto, ON04.2024
Skills
- Excellent customer service skills
- Excellent time management skills
- Good communication
- Ability to work independently or in a team environment
- Relationship building
- Sales expertise
- Customer success management
Languages
English
Full Professional
Timeline
Remote Sales Representative
Genumark inc.
10.2023 - Current
Sales representative
Aramark
04.2023 - 09.2023
2 Year Diploma - Business
Niagara College
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