Sudeepa Bubbar
Kamloops,BC
Summary
Dynamic professional with proven expertise in executive aviation, specializing in operational efficiency and customer relationship management. Skilled in optimizing team performance through targeted training and strategic resource allocation. Recognized for innovative problem-solving abilities and strong communication skills, consistently achieving results in high-pressure settings.
Overview
1
1
Certificate
18
18
years of professional experience
Work History
Customer Service Coordinator/ WestJet Trainer
Executive Aviation
Kamloops, Canada
05.2022 - Current
- Delivered WestJet/executive aviation training programs to new hires across Canada, both online and in-person.
- Streamlined guest check-in and boarding processes, enhancing guest experience and reducing wait times.
- Facilitated efficient deplaning for incoming flights, minimizing turnaround times.
- Coordinated team efforts for timely departures, ensuring adherence to flight schedules and minimizing delays.
- Managed scheduling to allocate resources effectively during peak travel periods, supporting operational readiness.
- Handled IROPS situations effectively to minimize disruptions and maintain service quality.
- Provided ongoing support and training to enhance team performance and compliance with procedures.
Clinical Research Coordinator
Medical Arts Health Research Group
Kamloops, Canada
10.2014 - 10.2018
- Managed participant recruitment and informed consent processes, resulting in increased enrollment rates.
- Coordinated clinical trial activities across multiple research sites, ensuring compliance with regulatory standards.
- Monitored study compliance with regulatory guidelines and protocols throughout trial lifecycle.
- Collaborated with investigators to develop essential study documents and materials.
- Maintained accurate records of trial progress, participant data, and adverse events, supporting regulatory oversight.
- Conducted routine site visits to ensure adherence to protocol requirements and patient safety.
- Trained junior staff on clinical procedures and research methods to improve team competency.
- Assisted in preparing institutional review board submissions for clinical trials, ensuring regulatory compliance.
Courtesy Clerk
Real Canadian Superstore
Kamloops, British Columbia
06.2014 - 10.2015
- Processed payments efficiently at cash register, ensuring quick transactions for customers.
- Assisted customers with inquiries and item location throughout the store.
- Maintained courteous and friendly demeanor while providing excellent customer service.
- Resolved customer complaints to improve overall service quality and customer satisfaction.
- Promoted store loyalty programs and special promotions to enhance customer engagement.
- Verified price accuracy between shelf tags and computer listings.
- Supported price checks, go-backs, and replenishing of supplies.
- Collaborated with other departments to ensure smooth product flow.
Clinical Research Coordinator
Christian Medical College and Hospital
Ludhiana, India
01.2010 - 01.2012
- Coordinated clinical trial activities across multiple research sites for seven neurology trials in phases three and four.
- Monitored study compliance with regulatory guidelines and protocols, ensuring adherence to quality and safety standards.
- Monitored patient safety during trials according to established guidelines.
- Managed participant recruitment and informed consent processes, enhancing compliance and participant engagement.
- Maintained accurate tracking logs for all clinical research activities, including adverse events and lab results.
- Communicated with investigators, study staff, sponsors, vendors, and stakeholders, facilitating effective collaboration throughout trial lifecycle.
- Organized investigator meetings, developed agendas, created presentations, and tracked action items for effective follow-up.
- Collaborated with internal departments to ensure studies adhered to ICH-GCP guidelines.
Associate
Oracle (OFSS) BPO Services Limited
Gurgaon, India
01.2009 - 01.2010
- Analyzed data trends to improve service delivery and customer experience.
- Built strong customer relationships through exceptional service and support.
- Assisted customers in product selection and resolved inquiries effectively.
- Provided comprehensive support for inquiries, complaints, and returns.
- Collaborated with cross-functional teams to enhance operational processes.
- Facilitated team meetings to align on project updates and strategic objectives.
Education
Dental Reception Program - Dental reception
Discovery Community College
Surrey, BC02-2022
M.Sc. - Clinical Research
Cranfield University
New Delhi, Delhi12-2010
PG Diploma - Clinical Research Management
Institute of Clinical Research India
New Delhi, Delhi12-2009
B.Sc. - Medical
Guru Nanak Dev University
Jalandhar, Punjab12-2008
Skills
- Customer-focused mindset
- Client relationship management
- Customer engagement
- Operational efficiency
- Operational streamlining
- Resource scheduling
- Organizational skills
- Creative problem solving
- Team collaboration
- Communication excellence
- Presentation skills
- Microsoft Office proficiency
- Conflict resolution
- Energetic work ethic
- Clinical trial compliance
Certification
- Class 5 Drivers License
- Standard First Aid
Timeline
Customer Service Coordinator/ WestJet Trainer
Executive Aviation
05.2022 - Current
Clinical Research Coordinator
Medical Arts Health Research Group
10.2014 - 10.2018
Courtesy Clerk
Real Canadian Superstore
06.2014 - 10.2015
Clinical Research Coordinator
Christian Medical College and Hospital
01.2010 - 01.2012
Associate
Oracle (OFSS) BPO Services Limited
01.2009 - 01.2010
Dental Reception Program - Dental reception
Discovery Community College
M.Sc. - Clinical Research
Cranfield University
PG Diploma - Clinical Research Management
Institute of Clinical Research India
B.Sc. - Medical
Guru Nanak Dev University
Publications
- POINT Study, https://www.semanticscholar.org/paper/Predictors-of-Poststroke-Driving-or-Riding-in-Bose-Kaur/cc8ba958b66b9c609b84e05393fbfa16d66080da/figure/0, 2012, Bose S, Kaur P, Dhillon S, Raju R.S., Pandian J.D., Predictors of poststroke driving or riding in Indian stroke patients (POINT Study). International Journal of Stroke 2012 World Stroke Organization.
- Lower incidence of vascular events following small artery ischemic stroke, 2012, Pandian
- J.D, Bhullar R.S., Kaur P, Dhillon S, Toor G, Singh Y, Lower incidence of vascular events following small artery ischemic stroke. International Journal of Stroke 2012 World Stroke Organization; 7:361-365