Sudeep Singh
Montreal,Canada
Summary
Dynamic Outbound Sales Executive at NTT DATA with a proven track record in revenue generation and client relationship management. Expert in CRM utilization and data analysis, consistently exceeding sales targets. Adept at telephone communication and public speaking, fostering strong customer engagement and satisfaction through personalized service and strategic follow-ups. Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets.
Overview
3
3
years of professional experience
Work History
Outbound Sales Executive -Remote
NTT DATA
Etobicoke, Ontario
01.2024 - Current
- Prospecting and Qualifying Leads: Identifying and researching potential customers who may be interested in the company's products or services.
- Making Outbound Calls and Emails: Initiating contact with potential clients to introduce the company and its offerings.
- Achieving Sales Targets: Meeting or exceeding individual and team sales goals.
- Managing CRM– Utilizing CRM software to track leads, calls, and customer interactions.
- Collaborating with Other Teams: Working with marketing and account management to improve sales strategies.
Field Service Technician
T-DOT
Montreal, Qc
01.2024 - 12.2024
- Installation– Setup new equipment or systems at customer locations.
- Repair: Diagnosing and fixing technical issues with equipment, often requiring on-the-spot problem-solving.
- Maintenance: Performing routine checks, adjustments, and preventative measures to keep equipment running smoothly.
- Troubleshooting– Identifying the root cause of problems and developing effective solutions, resulting in enhanced client satisfaction and positive feedback.
Tech Sales Rep-(Control Tower)
IO Solutions
Charlottetown, Canada
01.2022 - 12.2023
- Delivered personalized customer service by addressing inquiries and resolving basic issues on customer accounts, enhancing customer satisfaction.
- Responded to telephone inquiries and complaints, adhering to standard operating procedures to ensure consistent and professional service.
- Developed comprehensive coverage reports to assess call center availability, aiding management in determining staffing needs and identifying areas requiring additional support.
- Conducted regular follow-up calls with customer, post-resolution, ensuring their issues were fully addressed and fostering positive customer relationships.
- Created and maintained detailed Excel reports on call center operations, including call volume, average handling time, and agent performance, enabling trend analysis and data-driven decision-making.
- Monitored call center systems, diligently recording any technical issues or system downtime to facilitate troubleshooting and ensure smooth operations.
- Tracked and recorded agent login and logout times, ensuring adherence to schedules and identifying areas needing additional support to meet performance.
Education
Project Management - P.G-Diploma
Cégep De La Gaspésie
Montreal, QC12.2020
Transportation And Logistics Management - P.G-Diploma
Cégep La Gaspésie
Montreal, QC12.2019
Bachelor of Business Management - International Business
MITSOM College
Pune Maharashtra12-2016
Skills
- Telephone Communication
- Public Speaking
- Sales Assistance
- Client Relationships
- Revenue Generation
- CRM management
- Data analysis
- Product knowledge
Timeline
Outbound Sales Executive -Remote
NTT DATA
01.2024 - Current
Field Service Technician
T-DOT
01.2024 - 12.2024
Tech Sales Rep-(Control Tower)
IO Solutions
01.2022 - 12.2023
Project Management - P.G-Diploma
Cégep De La Gaspésie
Transportation And Logistics Management - P.G-Diploma
Cégep La Gaspésie
Bachelor of Business Management - International Business
MITSOM College
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