Summary
Overview
Work History
Education
Skills
Certification
Languages
Availability
Timeline
Generic

SUDARSHAN KARUNANITHY

Surrey,BC

Summary

Self-motivated and proactive customer-focused professional with over 6 years of experience in customer service and operations. Known for a cheerful personality, exceptional people skills, and the ability to learn quickly and adapt to new environments. Proven track record of delivering outstanding service and managing multiple tasks efficiently. Fluent in English, Tamil, and Hindi.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Marketing Executive

NBCC India Limited
New Delhi, India
05.2022 - 05.2023
  • Led pre and post-sale activities for real estate projects, demonstrating a proactive and self-motivated approach
  • Delivered customer support services, achieving a 95% resolution rate and consistently positive feedback
  • Organized customer meets, improving engagement by 15% and showcasing excellent people skills
  • Handled client inquiries with a cheerful personality, achieving a 95% satisfaction rating
  • Addressed customer grievances with confidence and courage, ensuring effective problem-solving and conflict resolution
  • Coordinated with internal teams, maintaining a positive attitude and adaptability in a dynamic environment

Customer Service Executive

Preonic Energy System Private Limited
Chennai, India
12.2017 - 03.2022
  • Supervised guest check-ins, check-outs, and special requests, demonstrating exceptional customer service and attention to detail
  • Directed reservations, inventory, and departure preparations, showcasing excellent multitasking abilities
  • Handled over 100 customer calls per day, maintaining a positive and optimistic attitude
  • Understood clients' concerns and offered appropriate solutions, embodying a genuine and cheerful personality
  • Resolved 95% of customer complaints effectively, demonstrating empathy, patience, and professionalism
  • Built and maintained strong relationships with 200+ clients, increasing retention by 20% through proactive engagement
  • Managed 50 customer inquiries per day via phone and email, consistently performing well under pressure
  • Rectified 95% of customer complaints within 24 hours, showcasing problem-solving skills and resilience
  • Achieved a 98% satisfaction rate through effective communication and customer engagement

Education

Diploma - Data Engineering and Analytics

Canadian College of Technology and Business
Vancouver, BC
08.2024

MBA - Finance and Marketing

SSN College of Engineering
Chennai, Tamil Nadu
05.2015

B.E. - Electronics and Communication Engineering

SRR Engineering College
Chennai, Tamil Nadu
05.2013

Skills

  • Exceptional customer service
  • Interpersonal skills
  • Quick learner
  • Proactive attitude
  • Self-motivated attitude
  • Cheerful personality
  • Excellent people skills
  • Positive attitude
  • Optimistic attitude
  • Coachable
  • Open-minded
  • Effective verbal communication skills
  • Written communication skills
  • Ability to multitask
  • Perform well under pressure
  • Attention to detail
  • Enjoys maintaining a clean environment
  • Sales techniques
  • Upselling techniques
  • Microsoft Office
  • Microsoft Excel

Certification

  • WHMIS 2015 With GHS, 06/2024, 06/2027
  • Occupational First Aid Level 1, 06/2024, 06/2027

Languages

  • English
  • Tamil
  • Hindi

Availability

From 12:00 AM to 3:00 PM and Graveyard Shifts, Any Shifts

Timeline

Marketing Executive

NBCC India Limited
05.2022 - 05.2023

Customer Service Executive

Preonic Energy System Private Limited
12.2017 - 03.2022

Diploma - Data Engineering and Analytics

Canadian College of Technology and Business

MBA - Finance and Marketing

SSN College of Engineering

B.E. - Electronics and Communication Engineering

SRR Engineering College

Similar Profiles

CREATE PROFILE
SUDARSHAN KARUNANITHY