Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Hobbies
Timeline
Generic
Sudarshan Chowdhury

Sudarshan Chowdhury

Vancouver,BC

Summary

A decade of cumulative management exposure in different industries. Achieves remarkable results by shaping messages, capitalizing on promotional opportunities, and developing exciting content. Brings proven skills in Marketing Strategies, Business Development, Sales, Retail operations and most importantly Customer Experience and Service. Knowledgeable about inventory management, and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building a loyal base. Skilled in working under pressure and adapting to new situations and challenges. Proactive and motivated with a high-energy approach to building and optimizing business operations. Solid understanding of facets such as business, and personnel management. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Department Lead

Marks
09.2024 - Current
  • Oversee daily operations within the store to ensure smooth workflow
  • Lead and motivate team members to meet sales targets and provide excellent customer service
  • Train, mentor, and develop staff, ensuring adherence to company policies and best practices
  • Monitor inventory levels, manage stock replenishment, and coordinate product displays
  • Track sales metrics and prepare performance reports for management
  • Address customer inquiries, resolve issues, and ensure a positive shopping experience
  • Implement promotional activities and assist with merchandising efforts
  • Ensure department compliance with safety, cleanliness, and organizational standards
  • Collaborate with store management to improve store performance and customer satisfaction
  • Monitor and maintain accurate records of sales, staff schedules, and inventory.
  • Communicated with managers of other departments to maintain transparency.

E Commerce Lead

Marks
04.2023 - 07.2024
  • Processing the online orders and making sure they are been completed promptly.
  • Handling all customer enquires regarding online orders tracking, delivery dates, cancellation etc.
  • Communicated with managers of other departments to maintain transparency.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Established clear expectations for team members, leading to improved accountability and performance levels.
  • Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
  • Improved department efficiency by streamlining processes and implementing time-saving strategies.
  • Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Store Opening and closing duties.

Brand Ambassador

American Eagle
11.2023 - 06.2024
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

PT, Marks
11.2022 - 04.2023
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier

Dollarama
10.2022 - 12.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Stocked shelves with merchandise when needed
  • Assisted customers over the phone regarding store operations, product information and order placement.

Marketing Head

A2Z Events Promotions & Entertainment
03.2017 - 04.2022
  • Client Acquisition
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content
  • Created content and promotional materials to drive engagement and conversions
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Conducted market analysis and research to identify trends and opportunities
  • Devised marketing plans using digital strategies, print advertising, and word-of-mouth tactics
  • Developed and implemented successful marketing strategies to increase brand visibility and sales performance
  • Coordinated with the creative team to generate dynamic marketing content and communication tools for promotional campaigns
  • Created innovative strategies to drive customer engagement
  • Created and managed marketing budget, ensuring maximized ROI.

Dropshipper

Thatsthestore.com
04.2021 - 02.2022
  • Maintaining the website on a regular basis on the Shopify platform.
  • Handling the social media pages for the website.
  • Processing orders.
  • Working on improving the digital marketing aspects of the website.
  • SEO, emails, etc.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Director

M.A.R. Innovations
11.2015 - 02.2017
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations
  • Handling all aspects of Marketing and promotion for our website aurzyada.com
  • Hiring sales associates
  • Helping with the frontend and backend functions of the website
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
  • Monitored and coordinated workflows to optimize resources
  • Managing daily operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Generating Leads and Client Acquisition
  • B2B Sales
  • Cold Calling

Intern

A2Z Events
08.2014 - 09.2015
  • Assisted in the setup of events including setting up tables, chairs, decorations, audio and visual equipment
  • Provided on-site support during events to ensure smooth operations.

Education

Post Graduate - Marketing

Okanagan College
Kelowna, BC
08.2024

B.Tech - Electrical & Electronics (EEE)

D.R. MGR Educational & Research Institute
Chennai, Tamil Nadu

12th - Science

S.T. Lawrence High School
Kolkata, West Bengal

10th -

S.T. Lawrence High School
Kolkata, West Bengal

Skills

  • Customer Experience
  • Customer Service
  • Inventory Management
  • Marketing Strategies
  • Sales Strategies
  • People Skills
  • Analytical Skills
  • Attention to Detail
  • Communication
  • Time Management
  • CRM Management
  • Event Promotions

Certification

  • Content Marketing
  • Marketing Analytics
  • SEO
  • Social Media Marketing
  • Digital Marketing
  • Fundamentals of Digital Marketing
  • Google Ad Search
  • Google Analytics

Accomplishments

  • Part of Several Award winning Event Teams in India.
  • Part of 2 Events which are listed in the Limca Book of Records ( Official Record keeper of India).
  • Part of 1 Event which is listed in The India Book of Records. ( Official Record keeper of Indians.)

Languages

English
Hindi
Bengali

References

  • Zawed Ali, A2Z Events Promotions & Entertainment, +91 900 752 4381, a2zepe@gmail.com
  • Morgan Brewer, Marks, +1 250-300-5607, Morgan.Brewer@marks.com
  • Briana Shearer, Marks, +1 604-868-8878, Briana.Shearer@marks.ca

Hobbies

  • Sports
  • Trekking
  • Travelling
  • Gaming
  • Binge watching

Timeline

Store Department Lead

Marks
09.2024 - Current

Brand Ambassador

American Eagle
11.2023 - 06.2024

E Commerce Lead

Marks
04.2023 - 07.2024

Sales Associate

PT, Marks
11.2022 - 04.2023

Cashier

Dollarama
10.2022 - 12.2022

Dropshipper

Thatsthestore.com
04.2021 - 02.2022

Marketing Head

A2Z Events Promotions & Entertainment
03.2017 - 04.2022

Director

M.A.R. Innovations
11.2015 - 02.2017

Intern

A2Z Events
08.2014 - 09.2015

12th - Science

S.T. Lawrence High School

10th -

S.T. Lawrence High School

Post Graduate - Marketing

Okanagan College

B.Tech - Electrical & Electronics (EEE)

D.R. MGR Educational & Research Institute

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Sudarshan Chowdhury