Sudarshan Chowdhury

• Processing the online orders and making sure they are been completed promptly.
• Store Management- Be the on-duty Manager and make sure customers are being attended to and everyone is performing their assigned tasks.
• Shipment Processing - From Receiving the shipment to breaking it done, tagging it, and putting it on the floor. Making sure the shipment is being worked on regularly and the product is placed on the floor for customers.
• Customer Service
• Training associates
• Store Opening and Closing duties.

• Organized stockroom shelves according to size, color or style.
• Handled customer complaints in a professional manner.
• Maintained up-to-date knowledge of store merchandise and policies.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Stocked shelves with merchandise when needed.
• Assisted customers over the phone regarding store operations, product information and order placement.

• Client Acquisition.
• Developed comprehensive marketing plans in alignment with overall business goals and objectives.
• Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
• Created content and promotional materials to drive engagement and conversions.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Conducted market analysis and research to identify trends and opportunities.
• Devised marketing plans using digital strategies, print advertising, and word-of-mouth tactics.
• Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
• Coordinated with the creative team to generate dynamic marketing content and communication tools for promotional campaigns.
• Created innovative strategies to drive customer engagement.
• Created and managed marketing budget, ensuring maximized ROI.

This was a dropshipping website I created during COVID-19.

• Maintaining the website daily.
• Handling the social media pages for the website.
• Processing orders.
• Working on improving the digital marketing aspects of the website. SEO, emails, etc.

This was a Start-Up formed with my 2 friends. We worked on several projects like Sporting events and client mergers but our primary project was an online discount portal for the city of Kolkata.

• Client Acquisition
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Handling all aspects of Marketing and promotion for our website aurzyada.com
• Hiring sales associates.
• Helping with the frontend and backend functions of the website.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Monitored and coordinated workflows to optimize resources.
• Managing daily operations.

• Assisted in the setup of events including setting up tables, chairs, decorations, audio and visual equipment.
• Provided on-site support during events to ensure smooth operations.