SUDARSHAN BALASUBRAMANIAN
Calgary,AB
Summary
Dynamic and result-oriented Customer Service Professional with a distinguished record of delivering exemplary customer experiences and fostering enduring client relationships. Equipped with exceptional problem-solving acumen, advanced communication skills, and a proactive approach to resolving challenges. Adept at leveraging cutting-edge CRM tools to enhance operational efficiency, drive customer loyalty, and achieve organizational objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Mobil
Calgary, AB
01.2023 - 05.2025
- Delivered exceptional customer service by assisting customers with fuel purchases and inquiries.
- Managed cash register operations, processing payments and maintaining accurate sales records.
- Monitored inventory levels and restocked merchandise to ensure operational efficiency.
- Resolved customer complaints effectively, fostering high levels of satisfaction and loyalty.
Store Associate
Seven Eleven
Calgary, AB
09.2022 - 01.2023
- Processed cash, card, and digital payments accurately using Point of Sale (POS) system.
- Managed online orders by picking, packing, and preparing for timely delivery or pickup.
- Adhered to safety protocols and company policies during transactions and stock monitoring.
- Ensured product freshness through proper stock rotation and organization within freezer.
Education
M.ENG - CHEMICAL AND PETROLEUM
UNIVERSITY OF CALGARY
Calgary, AB05-2024
Skills
- Cash Handling
- Customer Service
- Point of Sale (POS) Systems
- Time Management
- Communication Skills
- Inventory Control
- Inbound Call Management
- Merchandising Trends
- Microsoft Office
- Microsoft Excel
- CRM Software
- Flexible Schedule
- Teamwork and Collaboration
- Leadership
- Interpersonal Skills
- Data Entry
Certification
- WHMIS Safety Training
- Occupational Hazard & Safety Training
Timeline
Sales Associate
Mobil
01.2023 - 05.2025
Store Associate
Seven Eleven
09.2022 - 01.2023
M.ENG - CHEMICAL AND PETROLEUM
UNIVERSITY OF CALGARY
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