Summary
Overview
Work History
Education
Skills
Objective
PERSONAL STATEMENT
Timeline
Generic

Suchul OH

Toronto

Summary

Dedicated and experienced hospitality professional with over 7 years of experience in high-end restaurant management and customer service. Seeking to transition into the airline industry to deliver exceptional in-flight service and create unforgettable experiences for passengers. I believe that in-flight service represents the pinnacle of hospitality, and I am eager to bring my expertise to the skies.

Overview

9
9
years of professional experience

Work History

General Manager

Gordon Ramsay Burger Seoul
12.2021 - 02.2024
  • Led a team of staff, fostering excellence in service, training, and customer interaction.
  • Working closely with staff on the floor to support and uplift one another during peak hours.
  • Handled VIP clientele and international guests with bilingual communication.
  • Developed service standards that significantly enhanced customer satisfaction and loyalty.

Assistant Manager (promoted from Server)

Wolfgang’s Steakhouse Seoul
02.2015 - 02.2019
  • Supervised service quality, and handled guest concerns professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Arts - Fashion

Seoul Art College
Seoul
02-2014

Skills

  • Languages: Fluent in English & Native in Korean
  • Premium Customer Service
  • Team Player
  • Adaptive Solutions Under Pressure
  • Crisis Management
  • Hospitality in Multicultural Environments

Objective

Cabin Crew

PERSONAL STATEMENT

With over seven years of hands-on experience in world-class hospitality environments, I have developed a deep understanding of what exceptional service truly means. I view in-flight service as the ultimate stage for hospitality and look forward to bringing my skills, passion, and professionalism into the skies.

Timeline

General Manager

Gordon Ramsay Burger Seoul
12.2021 - 02.2024

Assistant Manager (promoted from Server)

Wolfgang’s Steakhouse Seoul
02.2015 - 02.2019

Bachelor of Arts - Fashion

Seoul Art College
Suchul OH