SUCHARITA NARASIMHAN
Coquitlam,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT jobs. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
SERVICE DESK ANALYST
Save-On-Foods
10.2022 - Current
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
B.TECH - Information Technology
Kwantlen Polytechnic University
Surrey, BC12.2022
Certificate - Data Analytics
Google
Skills
- Computer Operating Systems
- Server Troubleshooting
- SEO Strategies
- Integrated Development Environment (IDE) Software
- Oracle Java
- Business Processes and Procedures
- Collect and Model Data
- Web Applications
- SQL
- Microsoft Office Suite
Timeline
SERVICE DESK ANALYST
Save-On-Foods
10.2022 - Current
B.TECH - Information Technology
Kwantlen Polytechnic University
Certificate - Data Analytics
Google