SUCCESS IZUCHUKWU EZEKWE
KARAOGLANOGLU, KYRENIA.,TURKEY
Summary
Highly experienced in a variety of fields and praised for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results where professionalism, resourcefulness and excellence are watchwords.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Lord's Palace Hotel, Spa And Casino,
05.2019 - Current
- Welcome each new arrival pleasantly and confirmed reservations and identification
- Collaborate with team members to handle guest requirements from check-in through check-out
- Handling wake-up calls to determine guests receive prompt and reliable wake-up services
- Respond to guest inquiries and resolve complaints to establish trust and increase satisfaction
- Transfer luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Customer Service Representative/Warehouse Associate Team Lead
Instanbul Endustriyel Temizlik Sti.,
06.2016 - 05.2019
- Provided advisory for clients regarding available services
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Conducted regular inspections and audits to check quality and verify inventory levels
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
Bachelor of Arts - Political Science and Public Administration
Girne American University
North Cyprus2018
SSCE -
Command Secondary School
Ibadan2011
Skills
- Customer Relations
- Resource Management (People, Time, and Money) and Strategic sales Knowledge
- Exceptional communication skills
- Quality assurance and control
- Highly skilled in Complaint Resolution And Report preparation
- Order Fulfillment
- Freight Operations
- Team Development
- Store Maintenance
Languages
- English – Fluent
- Turkish – Fluent
- Igbo – Native
Timeline
Customer Service Specialist
Lord's Palace Hotel, Spa And Casino,
05.2019 - Current
Customer Service Representative/Warehouse Associate Team Lead
Instanbul Endustriyel Temizlik Sti.,
06.2016 - 05.2019
Bachelor of Arts - Political Science and Public Administration
Girne American University
SSCE -
Command Secondary School
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