Summary
Overview
Work History
Education
Skills
Chisom
Nwoke
Wisdom
Languages
Certification
Timeline
Generic

Success Agimenlen

Welland,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

SHOPRITE MALL IKEJA
09.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Server

KFC Restaurant
08.2021 - 08.2022
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

BBA - Automotive Service Technician

NIAGARA COLLEGE
Welland, ON
01.2025

Skills

  • Teamwork
  • Cash Handling
  • Continuous Improvement
  • Food Delivery
  • Supply Restocking
  • Beverage Preparation
  • Daily specials memorization
  • Critical Thinking
  • Good work Ethic
  • Flexible and Adaptable

Chisom

CHISOM

Nwoke

Nwoke

Wisdom

WISDOM

Languages

English
Full Professional

Certification

  • First Aid
  • CPR
  • Smart Serve
  • Food Handling

Timeline

CUSTOMER SERVICE REPRESENTATIVE

SHOPRITE MALL IKEJA
09.2022 - 07.2023

Server

KFC Restaurant
08.2021 - 08.2022

BBA - Automotive Service Technician

NIAGARA COLLEGE

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