Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Adept at transforming customer interactions into memorable experiences, I leveraged my active listening and critical thinking skills at Cocentrix to resolve disputes, boosting customer loyalty. My tenure at 3g4 Archive Hospitality and Rebtel Call Centre honed my relationship-building and data entry abilities, significantly enhancing client satisfaction and sales outcomes.