SUCCESS ADESIOYE
Toronto,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Adept at transforming customer interactions into memorable experiences, I leveraged my active listening and critical thinking skills at Cocentrix to resolve disputes, boosting customer loyalty. My tenure at 3g4 Archive Hospitality and Rebtel Call Centre honed my relationship-building and data entry abilities, significantly enhancing client satisfaction and sales outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cocentrix
03.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answer customer service calls in a prompt and professional manner.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Receptionist
3g4 Archive Hospitality
04.2020 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
Sales Representative
Rebtel Call Centre
08.2018 - 10.2019
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Ecommerce And Sales Certificate - Ecommerce And Sales
Cursa College
Toronto, ON11-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Payment processing
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
Languages
English
Full Professional
Timeline
Customer Service Representative
Cocentrix
03.2022 - 07.2024
Front Desk Receptionist
3g4 Archive Hospitality
04.2020 - 12.2021
Sales Representative
Rebtel Call Centre
08.2018 - 10.2019
Ecommerce And Sales Certificate - Ecommerce And Sales
Cursa College
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