Summary
Overview
Work History
Education
Languages
Timeline
Generic

Subrina Mahfuz

Scarborough,ON

Summary

Diligent and motivated warehouse associate with a solid background. Seeking a general warehouse worker position where can leverage my skill to contribute to a well-organized and productive warehouse team.

Overview

6
6
years of professional experience

Work History

Office Administrative Assistant

12.2016 - 06.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Customer Relationship Executive

03.2014 - 02.2016
  • Direct communicate withe potential customers information company offer , information .
  • Achieve Target sales and return target on sales.
  • Assisted in the development of new marketing strategies to boost sales and revenue.
  • Facilitated timely response to customer inquiries through effective coordination with internal departments and external partners.

Tele Marketing

10.2012 - 12.2013
  • Evaluated the effectiveness of telemarketing campaigns through regular analysis of performance metrics, adjusting strategies accordingly for continuous improvement.
  • Served as a mentor for new hires within the telemarketing department by sharing best practices that contributed to their quick integration into the team.
  • Trained new hires in effective telemarketing techniques, ensuring their success within the company.
  • Managed outreach program telemarketing, social media and direct mail campaigns.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Played a key role in launching successful new products or services within designated markets through targeted telemarketing initiatives that generated awareness and interest.
  • Enhanced customer engagement with personalized email, direct mail, and telemarketing campaigns.
  • Provided ongoing training to telemarketing staff, ensuring consistent adherence to company policies and procedures.
  • Handled inbound sales inquiries and outbound telemarketing calls.
  • Participated in telemarketing and other banking center calling and marketing initiatives.
  • Provided constructive feedback on telemarketing scripts and processes leading to more effective engagements with potential clients.
  • Contributed to overall sales team success by actively participating in meetings, sharing insights from telemarketing activities, and collaborating on cross-functional initiatives aimed at driving revenue growth.

Education

BBA - Marketing

Norther University Bangladesh
Dhaka, Bangladesh
11.2012

Accounting Assistant

IFIC BANK Bangladesh
Khulna, Bangladesh
10.2012

MBA - International Marketing

Northern University of Bangladesh
Dhaka, Bangladesh
03.2014

Languages

English
Professional Working
Bengali
Native or Bilingual
Urdu
Full Professional
Hindi
Full Professional

Timeline

Office Administrative Assistant

12.2016 - 06.2018

Customer Relationship Executive

03.2014 - 02.2016

Tele Marketing

10.2012 - 12.2013

BBA - Marketing

Norther University Bangladesh

Accounting Assistant

IFIC BANK Bangladesh

MBA - International Marketing

Northern University of Bangladesh

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Subrina Mahfuz