Subir Deb
Toronto,ON
Summary
Flexible Technical Support Engineer with Number years of experience helping clients maintain smooth operations. Expertise in Type systems and Type environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
23
23
years of professional experience
Work History
Technical Support Engineer
Toronto Binz
04.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Director of Operations
SPAA Engineering Ltd.
03.2020 - 07.2023
Sales Support Engineer
Time Power Engineering and Swift Technologies Ltd.
01.2002 - 02.2020
Education
BSC Engineering - Electronics And Electrical
Atish Dipankar University of Science & Technology
Dhaka, Bangladesh 07.2014
Diploma Engineering - Electronic Engineering Technology
Sylhet Poly Technical Institute
Sylhet, Bangladesh 12.1999
Secondary School Certificate - Science
D C P High School
Chunarughat , Habiganj, Bangladesh 03.1995
Languages
English
Professional Working
Bengali
Native or Bilingual
Timeline
Technical Support Engineer
Toronto Binz
04.2024 - Current
Director of Operations
SPAA Engineering Ltd.
03.2020 - 07.2023
Sales Support Engineer
Time Power Engineering and Swift Technologies Ltd.
01.2002 - 02.2020
BSC Engineering - Electronics And Electrical
Atish Dipankar University of Science & Technology
Diploma Engineering - Electronic Engineering Technology
Sylhet Poly Technical Institute
Secondary School Certificate - Science
D C P High School