SUBIN SOPHIE HEO
Vancouver,Canada
Summary
Service-oriented Research Interviewer seeking a position with an organization focused on psychological research. Offering many years' experience conducting interviews with a wide range of individuals. Utilize excellent communication skills to quickly gather information.
Overview
4
4
years of professional experience
Work History
AVIATION SECURITY INTERVIEWER
Freezone Airport Service - Delta Airlines
Incheon, South Korea
10.2022 - 11.2024
- Conducted security interviews for Delta Airlines passengers in accordance with US TSA regulations at Incheon International Airport (ICN).
- Identified suspicious behaviors and ensured passenger compliance to prevent threats and enhance safety.
- Delivered clear, calm communication in both English and Korean under time-sensitive conditions.
CUSTOMER SERVICE AGENT
WestJet
Richmond, Canada
04.2022 - 08.2022
- Checked in passengers, issued boarding passes, and verified identification at YVR (Vancouver International Airport).
- Collaborated with flight attendants to manage smooth boarding and takeoff coordination.
- Delivered positive, friendly service while addressing passenger needs and inquiries.
FRONT OF HOUSE TEAM MEMBER
Breka Cafe & Bakery
Vancouver, Canada
07.2020 - 08.2022
- Delivered fast, courteous service in a high-volume café environment.
- Managed phone orders, processed payments, and resolved customer issues efficiently.
- Ensured a clean, welcoming front-of-house experience for daily regulars and tourists alike.
ADMINISTRATIVE ASSISTANT
Eastwood Bio-Medical Canada Inc.
Richmond, Canada
01.2022 - 03.2022
- Handled incoming orders and customer phone inquiries.
- Performed data entry and administrative support tasks aligned with company processes.
- Maintained accurate records and handled sensitive customer information professionally.
Education
BA - Youth Study & Counseling
BaekSeok University
Cheonan, South Korea02.2022
Diploma - Business Foundation
SELC Career College
Vancouver, Canada08.2021
Skills
- Multitasking & Prioritization
- Reservation & Customer Systems
- Emotional Intelligence
- Cross-Cultural Communication
- Conflict Resolution
- Calm Under Pressure
Additional Information
Available upon request: Psychological counseling workshops, Full list of volunteer activities, certifications, and training in mental health and youth development
Languages
- Korean, Native
- English, Fluent (Very good command)
Personal Information
- Date of Birth: 04/22/97
- Nationality: South Korean
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
AVIATION SECURITY INTERVIEWER
Freezone Airport Service - Delta Airlines
10.2022 - 11.2024
CUSTOMER SERVICE AGENT
WestJet
04.2022 - 08.2022
ADMINISTRATIVE ASSISTANT
Eastwood Bio-Medical Canada Inc.
01.2022 - 03.2022
FRONT OF HOUSE TEAM MEMBER
Breka Cafe & Bakery
07.2020 - 08.2022
BA - Youth Study & Counseling
BaekSeok University
Diploma - Business Foundation
SELC Career College
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