SUBIN HWANG
Richmond,BC
Summary
Committed and hardworking customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Also, I've run the store myself for a long time, so I know very well what communication is with customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Worker
Pizza Maru
02.2019 - 03.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
Education
Graduate Certificate - Studied English
EF International Language School
Vancouver, BC01.2024
Bachelor of Language - Department of English Language And Literature
Korea National University of Transportation
Korea02.2023
Skills
- Customer Relations
- Memory retention
- Issue Resolution
- Customer Service
- Language Fluency
- Emergency response readiness
- Teamwork and Collaboration
- Certified in CPR/AED
Languages
English
Professional Working
Korean
Native or Bilingual
Certification
- Certified Service Management, Korea Productivity Center-2020.08.27
- Certified AIR RESERVATION, TOPAS - 2022.08.07
- Certified FARE&TICKETING, TOPAS - 2022.08.23
Timeline
Restaurant Worker
Pizza Maru
02.2019 - 03.2023
Graduate Certificate - Studied English
EF International Language School
Bachelor of Language - Department of English Language And Literature
Korea National University of Transportation
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