Subhranil Mukherjee
Toronto,ON
Summary
Versatile professional holding 21 years of experience in Banking, Financial and Insurance Sectors and currently working as Client Partner. Excellence in employing communication skills and dexterity to harmonize with internal teams to steer client satisfaction and business expansion. Proficient in dedicating to flourish within fast-paced and dynamic environments, consistently adjusting and striving to achieve success in delivering value to both clients and organization. Accomplished academic foundation with Bachelor of Engineering (B.E.) in Electronics and Telecommunications, highlighting dedication to distinguished and contemporary development. Articulate communicator with outstanding analytical abilities, problem-solving, decision-making and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Client Partner, Food and Beverages
Blackstraw Technologies Pvt. Ltd.
08.2024 - Current
- As Director of Customer Success (Client Partner) at Blackstraw, committed to enriching customer success and dispensing exceptional value through end-to-end technology services
- Dexterous in AI and Engineering, solutions offered by organization encircle Data Science, Data Engineering, ML, Gen AI, and LLM Operations
- Structuring and sustaining robust, long-term relationships with crucial decision-makers and influencers across accounts to comprehend their requirements and guarantee success
- Performed closely with sales, marketing, product, and support teams to validate united approach to customer success
- Data-centric perception: Exercise data analytics to track vital performance guidelines, pick out trends, and inform strategic decisions
- Persistently assess and ameliorate customer success processes, influencing customer feedback to guide creativity
- Enforcing strategies to augment customer satisfaction, minimize churn, and pinpoint opportunities for upselling and cross-selling
- Fostered a collaborative team culture, leading performance reviews, coaching, and resource development initiatives
- Delivered continuous improvements in customer satisfaction, change management, and project reporting.
Client Partner, Banking Financial Services & Insurance
Tata Consultancy Services
07.2021 - 05.2024
- Masterminded growth and satisfaction in BFSI accounts, accomplishing 15% increase in client satisfaction scores over 2 years
- Fostered strategic relationships with CXO-level stakeholders, resulting in 10% increase in contract renewals
- Directed customers through transformative initiatives, leading to 20% rise in operational deftness and profitability
- Dispensed engaging and appealing presentations of diverse product and service offerings, contributing to 25% hike in new sales
- Framed and exceeded revenue targets, maximizing costs by 12%, resulting in $5 million in yearly savings
- Executed rigorous staffing protocols, validating quality service delivery and mitigating project turnaround time by 15%.
- Triumphantly negotiated and finalized contracts, obtaining $10 million in new business agreements
- Yielded exhaustive updates to senior management, magnifying decision-making and project alignment
- Commanded proposal management and defense, acquiring 70%-win rate in competitive bids
- Governed training and performance oversight for 320+ associates, following 15% surge in team productivity
- Delivered continuous improvements in customer satisfaction, change management, and project reporting.
Program Director, Banking Financial & Insurance
Tata Consultancy Services
04.2018 - 06.2021
- Led planning, execution, and delivery of complex IT initiatives across multiple business and technology units using both Agile and Waterfall methodologies.
- Established and enforced project management standards and best practices aligned with enterprise governance and risk policies.
- Regulated end-to-end program and delivery for Vital banking releases, authenticating timely delivery and 20% decrease in release cycle time
- Mediated with Onsite/Offshore teams, amplifying collaboration and lessening deployment issues by 30%.
- Collated and submitted weekly status reports, leading to improved project tracking and 10% shoot-up in stakeholder satisfaction
- Served as prime escalation point, addressing 95% of concerns within 24 hours and tweaking client trust
- Scheduled training sessions for Customer teams and vendors, resulting in 20% growth in process competency
- Orchestrated integration projects with strong focus on architecture and high-level design, driving technical innovation and business alignment.
- Built and maintained executive-level stakeholder relationships, acting as a trusted advisor and escalation point.
Business Relationship Manager, Banking Financial Services & Insurance
Tata Consultancy Services
01.2014 - 03.2018
- Administered overall relationship, growth, and sales for BFSI Account
- Evolved annual business plans for incremental growth
- Set up relationships with crucial stakeholders, including CXOs, and sort out objections
- Harmonized with customer IT/Procurement/Legal teams for agreement negotiations
- Submitted weekly status reports to Customer Senior Management and TCS Management
- Supervised RFPs, RFIs, RFQs, and proposal defenses
- Examined training, performance, and feedback for 270+ onsite associates
- Supported Customer Captive Teams in resource fulfillment and IT transformation and Strategy
Education
Bachelor of Engineering (B.E.) - Electronics and Telecommunications
Utkal University
Bhubaneshwar, Orissa01.2002
Skills
- Account management
- Client Relationship Management
- CXO/Leadership Consulting & Advisory
- Strong Leadership
- Client retention strategies
- New business development
- Teamwork and collaboration
- Agile/Waterfall Project Delivery
- Cost Optimization
- Strategic Development & Execution
- Team & Delivery Management
- Coaching and Mentoring
- People Management
- IT Program/Portfolio Management
- Financial acumen
Accomplishments
- Constantly accomplished annual targets including 150% achievement of sales target in last 4 financial years (FY24, FY23, FY22, FY21)
- Continuously attained over 99% of CSI for all customers handled in last 3 financial years (FY24, FY23, FY22)
- Adjudged as Consistent High performer in TCS over last 7 financial years (FY24, FY23, FY22, FY21, FY20, FY19, FY20)
- Certified as Growth & Transformation Leader in TCS – Participated in prestigious TCS’ Leadership Program of - Wings 3 program by INSEAD
- Recipient of “Inspiring Role Model” award from TCS in 2017
- Conferred with Best “Business Relationship Manager “Award from TCS BFSI Unit, Mexico in 2010
- Program Manager for biggest Migration Project from 2008-2010 in Latin America (Unique kind which has not taken place in last 25 years of TCS history)
- Awarded with “Bravo Award” from IBM in 2006 for solving 350 + production support incidents successfully in 1 quarter
LANGUAGE SKILLS
Fluent in English
Spanish (Advanced)
Timeline
Client Partner, Food and Beverages
Blackstraw Technologies Pvt. Ltd.
08.2024 - Current
Client Partner, Banking Financial Services & Insurance
Tata Consultancy Services
07.2021 - 05.2024
Program Director, Banking Financial & Insurance
Tata Consultancy Services
04.2018 - 06.2021
Business Relationship Manager, Banking Financial Services & Insurance
Tata Consultancy Services
01.2014 - 03.2018
Bachelor of Engineering (B.E.) - Electronics and Telecommunications
Utkal University
GLOBAL EXPOSURE
- Client Partner | Tata Consultancy Services, Toronto, Canada | Jul 2021 - May 2024
- Business Relationship Manager | Tata Consultancy Services, Brussels, Belgium | Jan 2014 - Mar 2018
- Business Relationship Manager | Tata Consultancy Services, Mexico City, Mexico | Mar 2010 - Dec 2013
- Onshore Lead/ Program Manager | Tata Consultancy Services, Mexico City, Mexico | Mar 2007 - Feb 2010
- Team Lead | IBM, Toronto, Canada | Feb 2005 - Dec 2006
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