Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
OperationsManager
Subhojeet Dasgupta

Subhojeet Dasgupta

Customer Service Representative
Calgary,AB

Summary

Experienced in customer service with five years in diverse industries, including sales. Skilled in exceeding performance targets, fostering customer relationships, and mentoring team members. Exceptional communicator with a track record of driving both sales growth and customer satisfaction. Qualifications Sales Driven: Proven success in sales roles at Qualifacts Inc. and Intelemark Solutions. Financial Services and Sales Experience: Over five years of experience in customer service and sales. Passion for Customer Service: Strong emphasis on customer satisfaction and relationship management. Cash Handling Experience: Managed financial transactions and accurate record-keeping. Educational Background: Holds a Bachelor of Commerce in Finance & Accountancy. Customer Sales Experience: Provided quality customer sales experience through efficient execution of transactions. Needs Assessment: Experienced in determining customer needs and providing tailored solutions. Documentation and Compliance: Maintained accurate records and followed safety, security, and compliance requirements. Results-Oriented: Demonstrated ability to deliver results on store profitability goals. Communication Skills: Contacted customers with past due balances, negotiating payment terms and schedules.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Customer Support Specialist / Product Specialist

Qualifacts Inc
03.2022 - 03.2024
  • Hands-on experience with EDI Insights, EHR Software application & Salesforce
  • Managed high volumes of incoming phone calls
  • Generated and nurtured sales leads
  • Identified and addressed customer needs to ensure satisfaction
  • Delivered precise, comprehensive information using appropriate methods and tools
  • Achieved personal and team targets and call handling quotas
  • Resolved customer complaints promptly, followed up to ensure resolution
  • Maintained accurate records of customer interactions and account processing
  • Demonstrated commitment by going the extra mile to engage customers
  • Provided comprehensive customer service across various channels including chat, email, and calls:
  • Utilized Salesforce CRM extensively to manage customer interactions and support inquiries
  • Developed strong skills in navigating complex customer queries
  • Ensured a seamless customer experience through efficient issue resolution.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Sales Representative

Intelemark Solutions
05.2018 - 03.2022
  • Executed outbound cold calling to generate leads and secure new clients
  • Provided floor support to assist and mentor team members
  • Handled escalations to resolve customer issues promptly and effectively
  • Developed and onboarded new clients, driving business growth
  • Managed the onboarding process for customers with energy rates to their incumbent utility (B2B & B2C)
  • Conducted third-party verification and handled comprehensive documentation for the entire process
  • Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Skills
  • Customer Relationship Management (CRM)
  • Sales Lead Generation
  • Conflict Resolution
  • Problem Solving and Negotiation
  • Team Mentoring and Leadership
  • Customer Service Orientation (Empathetic, Responsive, Patient, Conscientious)
  • Ability to Multitask and Self-Manage
  • Thriving in Fast-Paced Environments with Change and Ambiguity
  • Excellent Interpersonal Skills
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • EDI Insights, EHR Software, Salesforce

Education

GED -

Maharaja Sayajirao University
India
04.2012 - 03.2015

Skills

  • User Experience
  • Customer Relationship Management
  • Basic IT Support
  • Window Replacement
  • Customer Service Excellence
  • Bug Fixes
  • Solution Development
  • Payment Processing
  • Customer Response
  • Quality Assurance
  • Customer Needs Assessment
  • Online Chat
  • Till Counting
  • File Management Software
  • Training Material Development
  • Sales Support
  • Ticket Management
  • Call Control
  • Organizational Skills
  • Tracking and Documentation
  • Friendly and Patient
  • SLA

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home option

Timeline

Customer Support Specialist / Product Specialist

Qualifacts Inc
03.2022 - 03.2024

Customer Sales Representative

Intelemark Solutions
05.2018 - 03.2022

GED -

Maharaja Sayajirao University
04.2012 - 03.2015

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Subhojeet DasguptaCustomer Service Representative