Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Subhira Bhola

Oshawa,ON

Summary

Proven leader in customer service and problem-solving, excelling in high-stress situations with a track record of increasing customer loyalty at Dominos Pizza Inc. Skilled in active listening and critical thinking, adept at resolving customer complaints and managing team dynamics to enhance operational efficiency. Demonstrates a strong ability to improve customer relations and streamline service delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dominos Pizza Inc.
08.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Server Shift Leader

Wild Wings
02.2022 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Store Manager

Baniya Indian Grocery
12.2021 - 05.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Customer Service Representative

S BHOLA JEWELLERS
05.2019 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Advanced Diploma - BUSINESS-FINANCE

Durham College
Oshawa, ON
01.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Data Entry

Languages

English
Native or Bilingual

Certification

  • MICROSOFT EXPERT - WORD2019
  • MICROSOFT EXPERT - EXCEL2019
  • MICROSOFT EXPERT -POWERPOINT2019
  • BAII PLUS CALCULATOR OPERATIONS

Timeline

Customer Service Representative

Dominos Pizza Inc.
08.2022 - 06.2024

Server Shift Leader

Wild Wings
02.2022 - 10.2022

Store Manager

Baniya Indian Grocery
12.2021 - 05.2022

Customer Service Representative

S BHOLA JEWELLERS
05.2019 - 12.2021

Advanced Diploma - BUSINESS-FINANCE

Durham College

Similar Profiles

CREATE PROFILE
Subhira Bhola