Subhat Gurung
Regina,SK
Summary
Dedicated and results-driven customer service representative with over 4 years of experience in the hospitality industry. Demonstrated ability to adapt to diverse environments and manage high-pressure situations with composure. Known for effective problem-solving, clear communication, and a commitment to fostering a collaborative and customer-oriented atmosphere. Seeking to leverage a proven track record of success in a challenging role that values leadership, efficiency, and dedication to excellence.
Overview
2
2
years of professional experience
Work History
Food and Beverage Supervisor
Ginger Garlic Nepalese Restaurant
Regina , Saskatchewan
2022.05 - Current
- Developed and maintained strong relationships with regular customers, recognizing and addressing their preferences to create a welcoming and personalized dining experience.
- Managed phone inquiries, showcasing strong telephone etiquette and communication skills.
- Managed inventory levels, conducted regular stock checks, and placed orders for supplies to maintain adequate levels and minimize wastage.
- Trained and mentored new servers, demonstrating effective time management by balancing training with regular service duties to enhance team performance.
Food Service and Cashier
Pho Milu Vietnamese restaurant
Regina , Saskatchewan
2022.05 - 2024.06
- Managed financial transactions, including processing payments, providing accurate change, and closing out guest checks.
- Accurately recorded food and beverage orders, effectively managing time to ensure clear communication with kitchen staff, and prompt order fulfillment.
- Oversaw daily food service operations, ensuring that all aspects of the service process, from food preparation to customer interaction, ran smoothly and efficiently.
Education
Diploma - Computer Automated Technician System
Saskatchewan Polytechnic
Regina, SK2026-08
BHM - Bachelor In Tourism And Hotel Management
Nepal Tourism And Hotel Management College
Nepal2018-09
Skills
- Operational And Time Management
- Exceptional Customer Service
- Communication and Conflict Resolution
- Sales Skills
- Team Building and Leadership
- Attention to Detail
Timeline
Food and Beverage Supervisor
Ginger Garlic Nepalese Restaurant
2022.05 - Current
Food Service and Cashier
Pho Milu Vietnamese restaurant
2022.05 - 2024.06
Diploma - Computer Automated Technician System
Saskatchewan Polytechnic
BHM - Bachelor In Tourism And Hotel Management
Nepal Tourism And Hotel Management College
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