Subhat Gurung
Regina,SK
Summary
Dedicated and results-driven customer service representative with over 4 years of experience in the hospitality industry. Demonstrated ability to adapt to diverse environments and manage high-pressure situations with composure. Known for effective problem-solving, clear communication, and a commitment to fostering a collaborative and customer-oriented atmosphere. Seeking to leverage a proven track record of success in a challenging role that values leadership, efficiency, and dedication to excellence.
Overview
2
2
years of professional experience
Work History
Food and Beverage Supervisor
Ginger Garlic Nepalese Restaurant
Regina, Saskatchewan
05.2022 - Current
- Developed and maintained strong relationships with regular customers, recognizing and addressing their preferences to create a welcoming and personalized dining experience.
- Managed phone inquiries, showcasing strong telephone etiquette and communication skills.
- Managed inventory levels, conducted regular stock checks, and placed orders for supplies to maintain adequate levels and minimize wastage.
- Trained and mentored new servers, demonstrating effective time management by balancing training with regular service duties to enhance team performance.
Food Service and Cashier
Pho Milu Vietnamese restaurant
Regina, Saskatchewan
05.2022 - 06.2024
- Managed financial transactions, including processing payments, providing accurate change, and closing out guest checks.
- Accurately recorded food and beverage orders, effectively managing time to ensure clear communication with kitchen staff, and prompt order fulfillment.
- Oversaw daily food service operations, ensuring that all aspects of the service process, from food preparation to customer interaction, ran smoothly and efficiently.
Education
Diploma - Computer Automated Technician System
Saskatchewan Polytechnic
Regina, SK08-2026
BHM - Bachelor In Tourism And Hotel Management
Nepal Tourism And Hotel Management College
Nepal09-2018
Skills
- Operational And Time Management
- Exceptional Customer Service
- Communication and Conflict Resolution
- Sales Skills
- Team Building and Leadership
- Attention to Detail
Timeline
Food and Beverage Supervisor
Ginger Garlic Nepalese Restaurant
05.2022 - Current
Food Service and Cashier
Pho Milu Vietnamese restaurant
05.2022 - 06.2024
Diploma - Computer Automated Technician System
Saskatchewan Polytechnic
BHM - Bachelor In Tourism And Hotel Management
Nepal Tourism And Hotel Management College
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