Subhasis Pal
7086 Centennial ST, Niagara Falls,ON
Summary
Dynamic professional with a strong work ethic and exceptional interpersonal skills, eager to embrace new challenges and opportunities for growth.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Ecobee
Toronto, Canada
07.2016 - 07.2025
- Resolved customer inquiries regarding smart home products and services.
- Provided technical support for device installation and troubleshooting.
- Documented customer interactions in the Smart Building app and on the Ecobee API for future reference.
- Remotely installed Ecobee thermostats for customers in the U.S. and Canada.
- Worked on customer tickets through regular emails, outbound calls, and inbound calls to solve the issues.
- Very good knowledge of Alexa and other Amazon devices, like the Amazon Echo, Dot, and smart lights.
- Good knowledge of hardware and software integration for smart homes.
- Worked closely with a data scientist to update temperature issues on the thermostat.
- Working knowledge of working with iOS and Android platforms for smart homes.
- Good knowledge of HVAC systems in the U.S. and Canada.
Sales Representative
Teleperformance
Toronto, Canada
01.2014 - 05.2016
- Listened to customer needs to identify and recommend best products and services.
- Utilized the Zendex system to track customer interactions and sales progress efficiently.
- Engaged in Bell campaign to promote services to Canadian market.
- Demonstrated comprehensive understanding of Roger's smartphone offerings and service plans.
- Developed and implemented sales strategies to meet customer needs and increase revenue
- Negotiated contracts with clients on behalf of the company.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
Education
Post-Graduate Certificate - Global Business Management
Humber College
Toronto08-2015
BBA - Business Administration
Amity University
India08-2013
Skills
- SaaS for smart buildings
- Intelligent security solutions
- Energy resource management
- Home assistant
- Slack
- Ce pro
- Zendex
- Salesforce
References
References available upon request.
Timeline
Customer Support Specialist
Ecobee
07.2016 - 07.2025
Sales Representative
Teleperformance
01.2014 - 05.2016
Post-Graduate Certificate - Global Business Management
Humber College
BBA - Business Administration
Amity University