Subhash Bahunuthula
Scarborough,ON
Summary
Dynamic and versatile professional with extensive experience as a UI Developer, Salesforce Administrator, Digital Ad Support Agent, Desktop Support Specialist, Customer Service Specialist, and Uber Eats Delivery Partner for industry leaders such as Equifax, IRCC, MindGeek, GVK BIO, Verizon, and Rogers Wireless Network. Expertise in web development and coding (AngularJS), Agile methodologies, IT support, and customer service. Proficient in Microsoft Office Suite and Excel, with strong skills in web content writing and programming. Holds a Master's degree in Information Technology and Digital Marketing from Montreal College of Information Technology and is open to global relocation opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Software Developer
BMO Financial Group
02.2025 - Current
- Developing and maintaining scalable, high-performance Angular applications for BMO’s digital banking platform.
- Leading the migration of legacy applications to modern Angular frameworks, ensuring improved performance and maintainability.
- Implementing Angular best practices, including modular architecture, lazy loading, and reusable components.
- Optimizing application performance using Angular Change Detection strategies, On Push, and efficient state management.
- Collaborating with cross-functional teams, including UX designers, product owners, and back-end developers, to deliver seamless user experiences.
Salesforce Developer/Administrator
Aastha Technologies
11.2024 - 02.2025
- Managing and maintaining the Salesforce CRM platform, including user access, roles, and profiles.
- Configuring and customizing Salesforce objects, workflows, validation rules, and page layouts.
- Developing and maintaining reports and dashboards to provide actionable insights.
- Designing and developing custom solutions using Apex, Visualforce, and Lightning Components.
- Integrating Salesforce with external systems via APIs, middleware, and custom web services.
- Building and optimizing triggers, workflows, and process builders to automate business processes.
Technical Sales Representative
Voysus Inc
09.2024 - 10.2024
- Did Outbound calling to existing client base offering additional products.
- Engaged in conversations focusing on sales metrics
- Built customer confidence in the services offered by the company
- Worked as a team to achieve group and individual targets
Front End Developer
Home Depot Canada
02.2024 - 08.2024
- Developed a responsive web application for managing driver assignments and dispatching logistics operations using Angular 18, HTML, and CSS, enhancing overall system efficiency and user experience.
- Implemented real-time tracking features utilizing Angular services and NgRx state management to monitor driver locations and delivery status, improving operational visibility.
- Integrated Google Maps API for route optimization and visualization, enabling efficient route planning and accurate delivery tracking.
- Designed and created an intuitive user interface for dispatchers using Angular components, ensuring efficient management and assignment of deliveries.
- Enhanced driver productivity by 25% through real-time route updates and optimized scheduling, leveraging NgRx for state management and efficient data handling.
- Developed a mobile-responsive design to enable field access for drivers, resulting in a 20% increase in on-time deliveries and better field performance.
- Applied lazy loading and code splitting techniques in Angular to achieve a 40% improvement in application load times, enhancing user experience.
- Ensured cross-browser and cross-device compatibility by adhering to modern web standards and testing across multiple platforms.
- Collaborated with backend developers to design and implement RESTful APIs for seamless data exchange and integration with the Angular front-end.
- Engaged in agile development practices, including sprint planning, daily stand-ups, and retrospectives, to ensure timely project delivery and continuous improvement.
Logistics Associate
Red Wireless
12.2023 - 02.2024
- Acted as a Rogers Ambassador by professionally representing the organization in accordance with its value standards.
- Built, established, and grew customer relationships with new and existing customers on the telephone.
- Driven sales opportunities throughout all lines of business within our database.
- Leveraged and incorporated all marketing tools available for sales opportunities, including media, websites and print materials.
- Developed and maintained an expert knowledge level of Rogers products, services, promotions, and policies.
- Actively participated in Rogers software and process training and coaching sessions, as required.
- Successfully achieved customer satisfaction metrics and sales targets for products, accessories, value packs, device protection and Apple Care.
- Maintained a maximum 24-hour turnaround time for all customer requests during regular business hours.
- Utilized internal systems and programs (e.g., Pipedrive, Front, Vonage, and Slack) to effectively manage order details and efficiency.
Customer Service Representative
TTEC
08.2023 - 11.2023
- Provided timely and accurate responses to customer inquiries, addressing questions, concerns, and issues effectively and professionally.
- Investigate and resolve customer complaints or issues, aiming to find the best possible solution within the company’s policies and guidelines.
- Assist customers with technical problems or guide them through troubleshooting procedures.
- Develop a deep understanding of the company’s products or services to provide accurate information and assistance to customers.
- Manage challenging or escalated customer situations with patience and diplomacy, seeking to reach an amicable resolution.
UI Developer
Equifax
05.2022 - 06.2023
- Developed and implemented web application components to deliver robust web applications
- Used web technologies like HTML5, JavaScript, Angular 10/11, Typescript, JSON and CSS3 to create the Front End of the Web Applications.
- Coordinated the workflow with other programmers and provide support to the users and Managed the single-page application using Angular routing capabilities
- Implemented Angular 10/11 component router for navigation and Angular services to connect the web application to back-end APIs.
- Collaborate with the back-end developers in the process of building the RESTful API
Digital Advertising Support Agent
MindGeek
04.2022 - 06.2022
- Answered incoming calls, chats, and emails from B2B customers
- Guided customers through our platform and assisted them with any request they have along the way like Desktop and Platform support
- Assisted customers with basic campaign performance analysis by providing feedback and tips to benefit their active campaigns.
- Reviewed pending creatives ensuring compliance guidelines are respected
- Reported potential high-risk accounts through the appropriate channels
Sales and Marketing Specialist
NTT Global
07.2020 - 03.2022
- Worked as a Sales Specialist for Rogers Wireless Network
- Specialist in Mobile Price Plan Changes, Trouble Shooting(Desktop’s, Mobile’s Virtual Support)Customer Support
- Assisted Team in Improving Client Sales and Call Quality and in resolving the Clients tickets
- Helped in communicating Company’s key updates to All Agents
- Assisted Nesters through Floor Support
HUMAN RESOURCE GENERALIST
GVK BIO SCIENCES INDIA
06.2018 - 07.2019
- Managed MIS in HR L&OD
- Designed & Circulated Daily Motivators to All Employees
- Head of Employee Engagement Activities wing named "PRISM"
- Assisted Operations Team for Employee Training Analytics.
- Assisted Finance Team in Managing Team’s Monthly Financials
Education
Web Development and Digital Marketing (AEC / DEP or Skilled Trade Certificate) -
Montreal College IT
Montréal, QC02.2022
Bachelor's Degree - Computer Science Engineering
JNTUH
Hyderabad, Telangana05.2018
Skills
- Microsoft Excel
- Microsoft Word
- Web Design
- WordPress (2 years)
- CSS
- Web Services
- Web Development
- JQuery
- Microsoft Powerpoint
- Graphic design
- GitHub
- Git
- Salesforce (1 year)
- Bootstrap
- HTML5
- Adobe Photoshop
- Unit Testing
- Digital marketing (1 year)
- Bash
- Agile
- Seo
- Software development
- User Interface (UI)
- REST
- Computer Science
- VPN
- Negotiation
- NET Core
- Jira
- Vuejs
- Nodejs
- PHP
- Communication skills
- Active Directory
- Python
- JSON
- Customer acquisition
- Angular (1 year)
- Desktop support
- Canva
- Outside sales
- Google Ads
- Marketing (1 year)
- React
- VBA
- MySQL
- Citrix
- Google Analytics
- Google AdWords
- JavaScript
- Mobile devices
- SAP (1 year)
- Customer service (2 years)
- CRM software
- Front-end development
- Analytics
- APIs
Certification
- Cloud Computing Present
- Cloud Computing under Microsoft Certified Trainer
- Google Adwords August 2021 to August 2022
Awards
The Home Depot - ROCKSTAR AWARD April 2024 Commended by the team for successfully leading and delivering the project on time, Top Performing Agent September 2021, GVK BIO Communication Champ February 2019
Publications
- Jarvis Polytech October 2021
- Designed and Developed Jarvis Polytech educational website as a part of college project
- Whack Byte - A System for Transmitting Data Files https://www.ijraset.com/fileserve.php?FID=15041 April 2018
Timeline
Software Developer
BMO Financial Group
02.2025 - Current
Salesforce Developer/Administrator
Aastha Technologies
11.2024 - 02.2025
Technical Sales Representative
Voysus Inc
09.2024 - 10.2024
Front End Developer
Home Depot Canada
02.2024 - 08.2024
Logistics Associate
Red Wireless
12.2023 - 02.2024
Customer Service Representative
TTEC
08.2023 - 11.2023
UI Developer
Equifax
05.2022 - 06.2023
Digital Advertising Support Agent
MindGeek
04.2022 - 06.2022
Sales and Marketing Specialist
NTT Global
07.2020 - 03.2022
HUMAN RESOURCE GENERALIST
GVK BIO SCIENCES INDIA
06.2018 - 07.2019
Bachelor's Degree - Computer Science Engineering
JNTUH
Web Development and Digital Marketing (AEC / DEP or Skilled Trade Certificate) -
Montreal College IT