Subhan Raza
Calgary,Alberta
Summary
Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Support lV
Community Audiology
09.2021 - Current
- Receiving and transcribing referrals in Connect Care
- Managing wait lists according to all age groups and disciplines
- Booking assessments for Newborn, infants, pediatrics and adults
- Sending receipt, acceptance and closing referral letters to the referral source
- Providing excellent customer service and directions to multiple clinic locations
- Sending Audiology results to the referring source.
Administrative Support lll
Ear, Nose & Throat Clinic and Voice Program
07.2021 - Current
- Greeting and checking in patients for ENT Clinic and Voice Program
- Performing registration of all new patient assessments on Connect Care
- Managing flow of the clinic by prioritizing patient appointments by urgency
- Managing no shows, cancel and reschedule appointments
- Preparing all paperwork and forms for assessments and follow ups in advance
- Booking follow up for all patients according to the surgeons instructions.
Administrative Support lV
Community Accessible Rehabilitation
06.2021 - Current
- Receiving and transcribing Referrals in eschedular and Connect Care
- Managing referrals according to the priority assigned by triage coordinators
- Booking, cancelling and modifying assessments for Musculoskeletal and Neurological disciplines
- Coordinating with triage coordinators and clinical leads to manage and modify schedules for staff
- Sending off correspondence to patients, physicians and other relevant healthcare facilities.
Administrative Support lll
Community Accessible Rehabilitation
05.2021 - Current
- Assisting patients with a positive attitude following all the Alberta Health and Covid protocols
- Registering, scheduling and modifying patients’ appointments in e-clinibase and Connect Care
- Perform day to day administrative tasks for in patient and outpatient Rehabilitation program in multiple locations
- Access, organize and prioritize administrative tasks according to department’s needs
- Following established procedures and policies ensure privacy of patients.
Customer Services Representative-Call Centre
Viiz Communications
07.2019 - 12.2020
- Answer large volumes of inbound calls and assisting callers by placing long distance or local calls
- Interpret instructions on customer service procedures
- Transfer and relay emergency calls to the police, fire, and ambulance dispatch
- Provide excellent customer service to the customers and maintaining high level of privacy and confidentiality.
Customer Service Representative-Call Centre
Summerhill Group
05.2017 - 06.2019
- Manage and answer large volume of incoming calls
- Making outbound calls to book, cancel or reschedule appointments for the energy saving program in the scheduling system
- Experience working with spreadsheets and word processing
- Providing accurate and quick information about the current programs
- Registration of new customers over the phone
- Multitasking and problem solving quickly and efficiently.
Cashier/Returns Associate
Home Depot Canada
09.2014 - 07.2017
- Making customers the priority, actively greeting customers
- Demonstrating knowledge of cash handling policies and procedures
- Handling dissatisfied customers or customer complaints
- Effectively dealt negative situations as appropriate & showed diplomacy.
Filing Clerk
Cytology (Anatomic Pathology)
12.2013 - 07.2014
- Receiving, sorting and distributing mail and patient reports/slides
- Assisting with Data Entry as required
- Responsibility to protect privacy and confidentiality about the information provided
- Filing and maintaining control of patient reports using accession numbers
- Ensuring all filed documents and patient material are in order
- Retrieving requested material from file room
- Making arrangements to transfer archived files to Iron Mountain.
Education
Medical Office Assistant/ Unit Clerk Certificate -
Southern Alberta Institute of Technology
Calgary, AlbertaSkills
- Typing Proficiency
- Critical Thinking
- Microsoft Office
- Time Management
- Medical Terminology
- Prioritizing Patients
- Administrative Management
- Customer Service
- Referral and waitlist management
- Confidential Data Management
- Rightfax
Timeline
Administrative Support lV
Community Audiology
09.2021 - Current
Administrative Support lll
Ear, Nose & Throat Clinic and Voice Program
07.2021 - Current
Administrative Support lV
Community Accessible Rehabilitation
06.2021 - Current
Administrative Support lll
Community Accessible Rehabilitation
05.2021 - Current
Customer Services Representative-Call Centre
Viiz Communications
07.2019 - 12.2020
Customer Service Representative-Call Centre
Summerhill Group
05.2017 - 06.2019
Cashier/Returns Associate
Home Depot Canada
09.2014 - 07.2017
Filing Clerk
Cytology (Anatomic Pathology)
12.2013 - 07.2014
Medical Office Assistant/ Unit Clerk Certificate -
Southern Alberta Institute of Technology
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