Subham Gupta
San Francisco
Summary
Results-driven Senior Strategy & Operations Manager with over 8 years of experience in Marketplace Management, P&L Ownership, and Operational Excellence. Proven track record at Uber leading high-impact initiatives, including a 25% increase in driver supply and 10x growth in emerging markets. Expert in leveraging SQL, Python, and Data Analytics to optimize pricing, incentives, and supply-demand health.
Overview
10
10
years of professional experience
Work History
Senior Manager Strategy & Operations, US&C Premium
Uber
04.2025 - Current
- Lead end-to-end Uber Black expansion and marketplace strategy across U.S. markets, overseeing pricing, incentives, and supply planning.
- Direct supply strategy for Uber Premium and Reserve, managing the driver funnel, activation, and marketplace health.
- Define vehicle quality and eligibility standards to ensure high compliance and a consistent rider experience.
- Partner with Product and Marketing to launch initiatives that improve driver engagement and reliability.
- Lead portfolio planning, LRP and investment strategies for various markets across theUS.
Senior Manager Strategy & Operations, Marketplace
Uber
11.2023 - 03.2025
- Optimized marketplace pricing and rolled out 0% commission models, driving a 25%+ increase in driver supply.
- Launched Rider Platform Fee and Flat Fare models, resulting in a 1% take rate improvement in low-supply cities.
- Executed driver resurrection initiatives, achieving an 8% lift in trip completions.
- Reduced cancellations and improved reliability by diagnosing ETA gaps and implementing product changes.
- Collaborated with Product teams to drive a 3% supply increase and 2.5% improvement in activations.
Manager Strategy & Operations
Uber
09.2021 - 11.2023
- Revived Uber Moto in Mumbai and Pune, achieving 10x growth in 3 months.
- Utilized data-driven decision-making to reduce cancellations by 15% and increase rider satisfaction by 20%.
- Introduced Variable Commission models and implemented Dispatch Optimization, cutting pickup distances by 20%.
- Established strategic supply partnerships with Loadshare, Shadowfax, and Zypp.
- Boosted reliability in Delhi NCR by 15% through incentivized driver engagement programs.
Business Analyst(SP&A)
Shadowfax
04.2021 - 09.2021
- Managed P&L for the Food Delivery vertical, forecasting order volume and rider needs.
- Automated operational reporting using Python, significantly enhancing team efficiency.
- Designed incentive plans (Minimum Guarantee, Surge) that elevated driver login rates.
- Developed and scrutinized budgets for CPO and RPO to ensure cost-effective operations.
Analyst
Better.com
04.2020 - 04.2021
- Delivered closing documents and collaborated with cross-functional teams to expedite loan closures.
- Ensured adherence to US compliance standards to enhance borrower experience.
Technical Consultant
Alert Enterprise
05.2017 - 06.2018
- Implemented cost-saving strategies via Microsoft Dynamics CRM, saving the company $50,000.
- Optimized operational efficiency by 20% through CRM reporting and marketing strategy.
Co-Founder
The Midnight Savior
03.2016 - 11.2016
- Co-founded a food delivery startup, delivering 1,000 orders and managing the full product life-cycle.
- Developed the mobile app and led marketing efforts for customer acquisition.
Education
MBA -
IIM
Sirmaur01.2020
B.E(I.T)(H) -
U.I.E.T
Panjab University01.2017
Skills
- Marketplace strategy
- Pricing optimization
- Supply chain management
- Cross-functional collaboration
- P&L Management
- Program Management
- Budget Planning
- Campaign Management
- Financial Planning
- Category management
Timeline
Senior Manager Strategy & Operations, US&C Premium
Uber
04.2025 - Current
Senior Manager Strategy & Operations, Marketplace
Uber
11.2023 - 03.2025
Manager Strategy & Operations
Uber
09.2021 - 11.2023
Business Analyst(SP&A)
Shadowfax
04.2021 - 09.2021
Analyst
Better.com
04.2020 - 04.2021
Technical Consultant
Alert Enterprise
05.2017 - 06.2018
Co-Founder
The Midnight Savior
03.2016 - 11.2016
MBA -
IIM
B.E(I.T)(H) -
U.I.E.T