Subeg Singh

· Overseeing day-to-day business operations.

· Developing and managing organizational business planning

· Approving and disbursing expenses to sales team

· Managing management expense ratio along with responsibility of top-line and bottom-line of Digit

· Responsible of hiring, training to sales, administrative staff, and claims team.

· Negotiating and onboarding of business vendors, agents, and brokers

· Liaising with HR, Operation, Underwriting and claims department and ensuring smooth operation

· Updating and reviewing Branch Manager, Area Managers, and sales executives on Business Performance

· Acting as a liaison between the employee and upper management when it comes to financial and administrative issues

· Developing and promoting policies that ensure positive interaction between administrative staff and other stack holders of organization.

· Making changes to increase efficiency in the workplace by doing transparent appraisals

· Making Annual budget plan for region and implementing down the line and ensure for profits

· Organizing the workplace so that the workflow is streamlined.

• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Launched new training program to boost employee skills and staff retention rate.
• Assessed employee performance and developed improvement plans.
• Resolved various issues impacting sales management and business operations.
• Implemented service improvements to enhance sales cycle.
• Maintained friendly and professional customer interactions.
• Consulted customers to boost product sales and services.

• Met with customers to discuss service needs and offer available solutions.
• Hired, trained and supervised team of service staff members to meet business goals.
• Negotiated with vendors to secure best prices for parts and supplies.
• Monitored service staff performance and provided feedback for improvement.
• Guided techs on automotive repair, tool usage, and equipment operation.
• Implemented strategies to increase customer service satisfaction ratings.
• Developed customer loyalty programs to increase customer satisfaction.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Resolved customer complaints in professional and timely manner.