Subeen Choi
Toronto,ON
Summary
Proven track record in enhancing guest service experiences at Grand Josun Hotel, leveraging exceptional customer service and problem-solving skills. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Grand Josun Hotel
07.2023 - 07.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Goldone Hotel&Suite
01.2022 - 01.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Assisted in training new front desk agents, sharing best practices and procedures.
Crew Member
Baskin Robins
01.2019 - 01.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Education - English Language And Literature
Korea Maritime Ocean University
Busan, South Korea02.2025
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
Languages
English
Professional Working
Korean
Native or Bilingual
Japanese
Professional Working
Certification
- Toeic 780
- Toeic Speaking 150
Timeline
Front Desk Agent
Grand Josun Hotel
07.2023 - 07.2024
Front Desk Agent
Goldone Hotel&Suite
01.2022 - 01.2023
Crew Member
Baskin Robins
01.2019 - 01.2022
Bachelor of Education - English Language And Literature
Korea Maritime Ocean University
- Toeic 780
- Toeic Speaking 150
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