Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suba Pratha Subramaniyan Lakshmanan

Mississauga,ON

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

11
11
years of professional experience

Work History

Store Associate

Dollarama
10.2022 - 09.2023
  • Handled cash transactions, including accepting payments, providing change, and processing refunds.
  • Operated the cash register and ensured accurate pricing of products.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries and resolved any issues or concerns.
  • Collaborated with team members to restock shelves and maintain inventory levels.
  • Participated in training sessions to stay updated on store policies and procedures.
  • Assisted in opening and closing the store, including counting and balancing cash drawers.
  • Maintained an organized and visually appealing store by restocking shelves, arranging displays, and ensuring product availability
  • Assisted in opening and closing procedures, ensuring store security and cleanliness.
  • Acted as a point of contact for customer concerns and escalated issues to store management when necessary.

IT Analyst

Tata Consultancy Services
08.2012 - 02.2017
  • Expertise in user information, issue details and solutions on service tickets, and closed tickets upon resolution.
  • Experience in resolving incidents promptly providing customer satisfaction Utmost.
  • Expertise in monitoring data flow inbound and outbound related to an application.
  • Automated Jobs Monitoring for EDW (Enterprise Data Warehouse) ETL jobs and Integration jobs.
  • Handled password resets, software updates and issues promptly, escalating critical problems to appropriate resources.
  • Supported software applications by coding, testing and debugging.
  • Expertise in identifying the re-occurring issues and provided an permanent solution.
  • Experience in automating process to reduce manual work.
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Documented and tracked cases in system, updating details for repeat support requests.
  • Identified and remedied root causes of system malfunctions.
  • Recommended security solutions to prevent cyber threats like malware, phishing and ransomware attacks.
  • Backed up data to prepare for disaster recovery and allow for data restoration.
  • Monitored server event logs to identify and resolve performance and security issues.
  • Regularly maintained, updated and upgraded software and hardware to maximize uptime.
  • Documented internal processes and support procedures and compiled information into manuals for use in new hire training.
  • Consistently responded to customer service emails within standard response window.
  • Updated software versions with patches and new installations to close security loopholes and protect users.

Education

Bachelor of Technology - Electronics And Communication Engineering

SASTRA UNIVERSITY
Thanjavur,India
04.2012

Skills

  • Cash handling and cash register operation
  • Customer service and problem-solving
  • Point-of-sale (POS) system proficiency
  • Attention to detail and accuracy
  • Teamwork and collaboration
  • Inventory management
  • Strong communication skills
  • Time management and organization
  • Computer efficiency
  • Work Task Prioritization
  • Honest and Ethical
  • Performance Optimization
  • Customer Service
  • Ability to Lift 40 pounds

Timeline

Store Associate

Dollarama
10.2022 - 09.2023

IT Analyst

Tata Consultancy Services
08.2012 - 02.2017

Bachelor of Technology - Electronics And Communication Engineering

SASTRA UNIVERSITY

Similar Profiles

CREATE PROFILE
Suba Pratha Subramaniyan Lakshmanan