Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Manager

Subani Prem

Toronto,Canada

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Moneymart
06.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Deliver results on store profitability goals.
  • Provide quality customer sales experience through efficient execution of all customer transactions.
  • Handle cash and accurately enter transactions into the system.
  • Contact customers over the phone with past due balances, and negotiate payment terms and schedules.
  • Hire and develop the store sales team.
  • Manage the sales team to ensure targets are met.
  • Audit documentation to ensure accuracy.
  • Ensure safety, security, and compliance policies are followed.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales/ Marketing Specialist

Hudson’s Bay
10.2019 - 01.2023
  • Build and maintain long-term relationships with our customers and provide an exceptional shopping experience, which includes greeting customers, offering assistance, directing customers to merchandise, and sharing product suggestions.
  • Maintains a professional and productive work environment.
  • Promotes the company's HBC credit and loyalty programs and achieves targets.
  • Stay knowledgeable about emerging issues, evolving regulations, and industry codes of conduct, as well as participate in process improvement opportunities to protect the interests of the organization.
  • Act as a point of contact for the frontline staff in handling customers' problems.

Education

Business Services Analysis -

Toronto Metropolitan University
Toronto, None
05.2015

Business Management -

George Brown College
Toronto, ON
2011

Skills

  • Verbal and written communication skills
  • Organizational skills
  • Collaboration and team skills
  • Analytical and problem-solving skills
  • Conflict resolution techniques
  • Time management proficiency
  • Management
  • Policies and procedures implementation

Languages

English
Full Professional

Certification

Store Manager Training Program

Coach Program

Youth Connect - LinkedIn Personal Brand Training

Timeline

Manager

Moneymart
06.2023 - Current

Sales/ Marketing Specialist

Hudson’s Bay
10.2019 - 01.2023

Business Services Analysis -

Toronto Metropolitan University

Business Management -

George Brown College

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Subani Prem