Sualiha Naeem
Edmonton,AB
Summary
Experienced Office Management and Administration Professional, experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable individual with technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
TECHNICAL DRESS REHEARSAL (TDR)
Alberta Health Services, AHS
07.2023 - Current
- Conduct comprehensive testing of workstations and related hardware in rural hospitals to ensure compatibility with ConnectCare.
- Identify and report any hardware or software issues, troubleshooting and resolving as needed.
- Collaborate with the deployment team to integrate workstations into the ConnectCare system.
- Configure software settings and ensure proper connectivity.
- Execute test cases and procedures to verify system functionality and performance.
- Document and report any defects or issues, working with the development team for resolution.
- Provide on-site training and support to hospital staff on the proper use of workstations and ConnectCare.
Administrative Support III
Alberta Health Services, AHS
05.2021 - 06.2023
- Registration and documentation of vaccines in software including Meditech, Netcare, and Person Directory.
- Direct communication with clients within mass Influenza and Covid-19 vaccine clinics in Edmonton with additional activities that include
- Screening clients to insure health and safety for all employees and clients
- Assisted development and implementation of new administrative procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Office Coordinator
Global Tesol
01.2018 - 04.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall office performance.
Education
BBA - Human Resources Management
Northern Alberta Institute of Technology (NAIT)
Edmonton04.2022
Skills
- Attention to Detail
- Problem Solving
- Concise and Clear Communicator
- Customer Service
- Multi-Lingual
- Team Player
- Flexible
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Professional Working
Timeline
TECHNICAL DRESS REHEARSAL (TDR)
Alberta Health Services, AHS
07.2023 - Current
Administrative Support III
Alberta Health Services, AHS
05.2021 - 06.2023
Office Coordinator
Global Tesol
01.2018 - 04.2021
BBA - Human Resources Management
Northern Alberta Institute of Technology (NAIT)
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