Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Sualiha Naeem

Sualiha Naeem

Edmonton

Summary

Dedicated administrative professional with experience in human resources, staffing coordination, and office administration. Skilled in managing employee documentation, scheduling, and onboarding processes while supporting daily office operations. Strong background in maintaining accurate records, organizing workflows, and providing exceptional client and team support. Recognized for efficiency, attention to detail, and the ability to adapt in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Administrative Support

Powerlink Transformer
06.2024 - Current
  • Assisted with onboarding processes, employee documentation, and interview scheduling.
  • Processed invoices, expense reports, and purchase orders while monitoring office supplies.
  • Organized meetings by preparing agendas, taking minutes, and arranging logistics.
  • Supported daily office operations by ensuring smooth workflow and timely task completion.

Information Technology Analyst

Alberta Health Services
07.2023 - 05.2024
  • Led comprehensive hardware tests in rural hospitals for ConnectCare compatibility
  • Successfully resolved hardware/software issues, ensuring seamless hospital operations
  • Conducted ConnectCare and workstation training for hospital staff
  • Troubleshot and reported technical issues, enhancing system reliability
  • Fostered a supportive environment through on-site assistance

Staffing specialist

PeopleReady
06.2021 - 08.2023
  • Developed and implemented staffing strategies to meet client workforce needs.
  • Streamlined recruitment processes, enhancing candidate sourcing efficiency and quality.
  • Collaborated with hiring managers to define staffing requirements and job specifications.
  • Analyzed labor market trends to inform strategic staffing decisions and initiatives.
  • Conducted interviews and assessments to evaluate candidate fit for various roles.

Sales Associate

Dynamite Clothing
05.2020 - 07.2021
  • Collaborated with team members to achieve sales goals through effective communication and teamwork.
  • Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
  • Trained new associates on sales techniques and customer interaction strategies for improved performance.
  • Built relationships with customers to encourage repeat business.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Customer Service Representative

McDonald's
01.2018 - 04.2020
  • Developed training programs for new representatives, fostering skills in conflict resolution and product knowledge.
  • Led customer service team to enhance response times and improve overall satisfaction ratings.
  • Analyzed customer feedback to identify trends, informing strategic decisions for service enhancements and policy adjustments.
  • Kept high average of performance evaluations.

Education

BBA - Human Resources Management

Northern Alberta Institute of Technology (NAIT)
Edmonton, AB
04.2022

Skills

  • Microsoft Office Suite
  • Customer support strategy
  • Excellent communication skills
  • B2B sales and customer service
  • Upselling and cross selling
  • Product promotions

LANGUAGES

ENGLISH Native
URDU Native
HINDI Proficient
PUNJABI Advanced

Timeline

Administrative Support

Powerlink Transformer
06.2024 - Current

Information Technology Analyst

Alberta Health Services
07.2023 - 05.2024

Staffing specialist

PeopleReady
06.2021 - 08.2023

Sales Associate

Dynamite Clothing
05.2020 - 07.2021

Customer Service Representative

McDonald's
01.2018 - 04.2020

BBA - Human Resources Management

Northern Alberta Institute of Technology (NAIT)

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Sualiha Naeem