Suad Abdi Dualeh

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Checked store merchandise regularly for proper display and replenishment.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
• Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
• Streamlined the process for data entry into laboratory information management systems, reducing the potential for human error.
• Increased lab productivity by effectively prioritizing tasks and completing them within designated timeframes.
• Participated in ongoing education and professional development opportunities to stay current with industry advancements and best practices.
• Facilitated communication between medical staff and laboratory personnel for efficient result delivery and collaboration.
• Fostered a positive work environment by maintaining open lines of communication and promoting teamwork among laboratory staff.
• Collaborated with fellow lab assistants to develop more efficient strategies for task completion, increasing overall productivity levels.
• Reduced errors in sample analysis with thorough quality control checks, ensuring accurate test results for patients.
• Optimized inventory management systems for necessary supplies, preventing shortages or delays in testing capabilities.
• Assisted physicians in diagnosing illnesses accurately by providing precise test results from a variety of complex laboratory analyses.
• Performed routine maintenance on lab equipment to ensure optimal functionality, minimizing downtime due to technical issues.
• Expedited critical test results by prioritizing samples based on urgency, significantly reducing turnaround times for emergency cases.
• Enhanced laboratory efficiency by streamlining specimen processing and organizing daily workflows.
• Supported department goals with proficient operation of various lab equipment, including centrifuges, microscopes, and automated analyzers.
• Improved patient care with accurate and timely test results through meticulous attention to detail in sample handling.
• Followed safety protocols to maintain safe and secure laboratory environment.
• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
• Utilized various medical laboratory equipment to conduct tests and analyses.
• Prepared laboratory samples for analysis and performed data entry for accurate reporting.
• Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
• Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
• Recorded and maintained accurate data to facilitate tracking of results.
• Prepared reagents and solutions, making readily available during testing for convenience.
• Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
• Participated in laboratory audits and assessments to maintain compliance and improve results.
• Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
• Documented and verified patient information using laboratory information system.
• Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
• Set up, maintained and verified sterility of lab equipment and tools.
• Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
• Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
• Operated wide range of laboratory equipment and instruments to complete analysis.
• Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
• Conducted wide range of laboratory tests and recorded results.
• Helped management optimize laboratory processes for maximum efficiency and performance.
• Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
• Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.

- Collected blood specimens of both inpatients,

adults, children and babies.

- Performed EGGS on patients.

- Instructed patients on proper urine collection

techniques.

- Received and processed specimens for medical testing.

- Prepared specimens for transport to the referral and public health lab.

- Loaded blood cultures and other various specimens into probe incubators.

- Centrifuged and aliquoted serum/ plasma

- Processed urine analysis.

- Prepared specimen container.

- Sorted and dispatched blood samples to various departments manually by categorizing according to test requirements.

- Performed QC and maintained Laboratory equipment such as an auto-analyzer and Centrifuges.

• Reduced error rates in test results by maintaining equipment calibration and conducting rigorous quality control checks.
• Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
• Developed strong working relationships with colleagues from different departments, fostering collaboration towards shared goals.
• Consistently maintained a high level of accuracy in test results, ensuring confidence in the laboratory''s findings among healthcare providers.
• Trained new Laboratory Technologists on best practices and standard operating procedures, ensuring consistent team performance.
• Continuously improved laboratory processes through regular review and implementation of updated industry standards.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.