Suad Mohamud
Kitchener,Canada
Summary
Accomplished Human Resources Professional with over 15 years of experience in the federal government sector, enhanced by a solid background in Business Administration with a focus on HR and training. Skilled in handling complex workforce dynamics and committed to fostering inclusive and dynamic work environments. Expert in driving organizational success through strategic human resource management, employee development, and targeted training initiatives. Known for exceptional organizational skills and a results-oriented approach.
Overview
18
18
years of professional experience
Work History
Payment Services Officer -Regular EI
Service Canada
02.2009 - Current
- Examines, verifies, assesses, makes, and communicates decisions
- Resolves problems with the applications and determines benefit entitlements
- Identifies potential fraudulent information/activity and refers to the appropriate unit for investigation
Program Officer
Service Canada
01.2016 - 01.2016
- Administered and executed grants and contribution labour market programs
- Planned and implemented project follow-up activities
- Monitored, andassessed application and agreement-related activities to determine eligibility, processed payments, and recommended ongoing and future eligibility.
Customer Care Representative
Rogers Communications
01.2007 - 01.2009
- Offered customer-focused solutions supported by facts, knowledge and experience
- Met performance objectives and surpassed sales expectations
- Demonstrated high degree of accountability in all work
- Took initiatives to solve issues from beginning to end.
Management Training Program
Enterprise Car Rental
01.2006 - 01.2007
- Assisted customers with inquiries, reservations, contracts and pick-ups
- Strengthened customer service skills in a very team-oriented environment
- Assisted in sales training.
Education
3 year Business Administration- Management Studies Diploma -
Conestoga College
Kitchener, ONHuman Resources Management Certificate -
Conestoga College
Kitchener, ONSkills
- 15 years of experience in delivering excellent public services
- Advanced knowledge of Microsoft Office, Outlook, Excel and PowerPoint and AI
- Over 7 years of developing myself to become a transformational business strategist
- Strong organizational skills with the ability to perform tasks with efficiency
- Effective communicator with strong interpersonal skills
- Ability to meet deadlines and to manage complex workload effectively
References
References available upon request
Languages
English
Native or Bilingual
Timeline
Program Officer
Service Canada
01.2016 - 01.2016
Payment Services Officer -Regular EI
Service Canada
02.2009 - Current
Customer Care Representative
Rogers Communications
01.2007 - 01.2009
Management Training Program
Enterprise Car Rental
01.2006 - 01.2007
3 year Business Administration- Management Studies Diploma -
Conestoga College
Human Resources Management Certificate -
Conestoga College
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