Hi, I’m
SHIVA PRASAD SRIUPPALA
Calgary,AB
Summary
To get experience in a stimulating and demanding work environment where I may
absorb technical knowledge and expand my skill set for the benefit of the company.
Overview
10
years of professional experience
Work History
The Keg Steakhouse & Bar
Dishwasher and Buzzer
09.2023 - Current
Job overview
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Tech Mahindra
Sr. Assoc-Technical Support
11.2022 - 04.2023
Job overview
- I was hired by Tech Mahindra Limited as Sr Asso-technical support for Verizon, I worked in this company In a process called Verizon which is American Telecommunications Corporation It is a chat process in which I manage many chats from different clients for varied reasons The clients initiate the discussions regarding their current cellular plan and want to upgrade or downgrade.
24/7.ai
Executive
10.2021 - 07.2022
Job overview
- I started as a customer service executive for incoming calls for an American company named Best Buy, a multinational consumer electronics retailer My responsibilities included working with American customers This continued for 6 months at Best Buy, and I was very good at interacting with clients and making every effort to resolve our client's issues or concerns on the first call My performance was appreciated, and I was later moved into another process called 'Sears Parts Direct.' During this time, I sold components for major brand home appliances such as Kenmore, Whirlpool, and LG and outdoor equipment such as lawnmowers and lawn tractors for craftsman items Our primary responsibility is to identify the part the client needs and seeks, hunt up the correct model and part number, and sell it Unfortunately, this process was ramped down, so I worked for this company from October 2021 to July 2022.
Innovative Retail Concept Pvt Ltd
Sr. Associate – Customer Support
01.2019 - 08.2021
Job overview
- worked in innovative retail concept pvt ltd better known as big basket which is india's no 1 in online grocery shopping as sr associate – customer support and operation mail handling and taking action as per the mail information sent by the hub manager or operation controller issues related to the customer-placed orders, includes the request for any order modification or cancellation of orders.
Varistha Infracon Pvt Ltd
Office Assistant
06.2017 - 12.2018
Job overview
- worked in a real estate company as an office assistant on a contract basis coordinating the customers at the venture site visits and explaining to them about the venture details and surrounding development and the importance of coordinating with directors and general managers at the office and site visits and supporting the related information on ventures with proper updated layouts documents and price tags visit the bank to deposit cheques and cash and collect the payment and other office-related work.
Aegis Pvt Ltd
Customer Care Executive
05.2015 - 12.2016
Job overview
- customer care executive in aegis pvt ltd for the process of act fibernet inbound calls for 1 year 8 months which is india's leading broadband service provider, handle the customer's calls regarding the query, request, and complaints, provide them with the good satisfying resolution and also assisted with the escalation.
Education
Southern Alberta Institute of TechnologyCalgary, AB
Post Graduation Diploma from Supply Chain Management
04.2024
Osmania University India
MBA from Finance
08.2023
Skills
- FORKLIFT CERTIFIED IN COUNTER BALANCE
- COMPUTER SKILLS
- MS OFFICE
- MS EXCEL
- PPT
- WORD
- TYPING LOWER HAND
Languages
English
Full Professional
Timeline
Dishwasher and Buzzer
The Keg Steakhouse & Bar
09.2023 - Current
Sr. Assoc-Technical Support
Tech Mahindra
11.2022 - 04.2023
Executive
24/7.ai
10.2021 - 07.2022
Sr. Associate – Customer Support
Innovative Retail Concept Pvt Ltd
01.2019 - 08.2021
Office Assistant
Varistha Infracon Pvt Ltd
06.2017 - 12.2018
Customer Care Executive
Aegis Pvt Ltd
05.2015 - 12.2016
Southern Alberta Institute of Technology
Post Graduation Diploma from Supply Chain Management
Osmania University
MBA from Finance
Disclaimer
I do at this moment solemnly declare that the particulars furnished above are true and complete to the best of my knowledge.
Disclaimer
I do at this moment solemnly declare that the particulars furnished above are true and complete to the best of my knowledge.
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