Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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SU DEVRAN

Toronto,Canada

Summary

Personable and results-oriented Sales Consultant with a proven track record in driving sales and consistently exceeding targets in the international education and travel sectors. Specializes in crafting personalized travel and educational itineraries, guiding clients through the planning process, and managing logistics to ensure seamless experiences. Known for building strong, lasting relationships with clients through a consultative, approachable style that fosters trust and satisfaction. Expertise in managing KPIs, tracking performance metrics, and using CRM systems to optimize lead management, increase conversions, and drive business growth. Passionate about delivering tailored solutions that meet clients' unique needs while achieving both personal and team objectives in a target-driven environment.

Overview

8
8
years of professional experience

Work History

Sales Consultant

Egitimal ECS
04.2017 - 02.2021
Sales Consultant (International Student Recruitment Specialist)
  • Personalized Travel Planning: Facilitated the international placement of students from Turkey to various countries, including Spain, Italy, France, Malta, Poland, the UK, the US, Canada, Ireland, Australia, and New Zealand. Leveraged a consultative approach to understand each student's educational and travel needs, curating personalized travel itineraries and ensuring seamless transitions to their chosen programs abroad.
  • Travel Logistics & Coordination: Managed all aspects of travel coordination for students, including flight bookings, accommodation arrangements, and on-the-ground logistics. Ensured all travel plans aligned with student schedules and preferences, providing a smooth and efficient travel experience, akin to organizing bespoke travel experiences for clients.
  • Visa and Documentation Assistance: Guided students through the visa application process, ensuring all documentation was in order and deadlines were met for timely travel. Monitored visa progress and acted as the main point of contact for any issues, ensuring smooth entry into programs abroad.
  • Event Representation and Networking: Represented the company at international education fairs and events, building relationships with potential clients, partners, and stakeholders. Enhanced brand presence and expanded the network through strategic event participation, highlighting my ability to connect with clients and prospects, similar to networking in the travel industry.
  • Client Relationship & Service Excellence: Cultivated strong relationships with students, parents, and educational institutions, delivering exceptional customer service throughout the entire placement and travel experience. Focused on maintaining high levels of client satisfaction by anticipating needs and addressing concerns proactively, ensuring a seamless journey.
  • Sales and Enrollment Success: Consistently met and exceeded quarterly enrollment targets by nurturing a pipeline of leads, employing a strategic approach to follow-ups, and using consultative selling techniques. Demonstrated sales acumen in a highly competitive industry, contributing to both growth and customer satisfaction.
  • Team Collaboration: Collaborated closely with cross-functional teams to execute marketing campaigns, outreach initiatives, and lead conversion strategies. Fostered a collaborative work environment, ensuring that company goals were achieved through collective efforts and excellent communication.
  • Attention to Detail and CRM Management: Maintained detailed records of client interactions and travel arrangements in CRM systems, ensuring accurate tracking and follow-through. Showcased strong organizational skills, much like managing complex travel itineraries, to ensure smooth operations and consistent service delivery.
  • Strategy Development & Continuous Improvement: Continuously analyzed and refined recruitment strategies, adapting to changing trends and student needs. Applied problem-solving skills to overcome challenges and optimize processes, ensuring more effective outreach and engagement.
  • Re-engagement and Lead Management: Developed targeted communication strategies to re-engage dormant leads, using a proactive approach to nurture relationships and generate repeat business. Used personalized messaging to keep clients engaged, mirroring the high-touch service needed in luxury travel sectors.

Server-Supervisor

3 Brasseurs
11.2021 - Current
  • Provide exceptional customer service in a fast-paced dining environment, ensuring a positive dining experience for all guests
  • Demonstrate strong communication skills by effectively taking orders, providing menu recommendations, and addressing customer inquiries
  • Collaborate with kitchen and bar staff to ensure timely service and high-quality food and beverages, enhancing overall guest satisfaction
  • Manage multiple tables and prioritize tasks to maintain efficient service during peak hours, showcasing strong organizational skills
  • Handle cash and payment transactions accurately, maintaining accountability and adhering to company policies

Education

Business Management -

Toronto School of Management

American Culture and Literature -

Hacettepe University

Skills

  • Consultative Sales
  • Client Relationship Management
  • Event Representation
  • Organizational Skills
  • Negotiation
  • Travel Expertise
  • Team management

Websites

Languages

Turkish
Native or Bilingual

Timeline

Server-Supervisor

3 Brasseurs
11.2021 - Current

Sales Consultant

Egitimal ECS
04.2017 - 02.2021

American Culture and Literature -

Hacettepe University

Business Management -

Toronto School of Management

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SU DEVRAN