Su Buehler

• Participated in requirements meetings to understand business needs.
• Collaborated with business-unit leaders to identify and prioritize problems.
• Identified improvements to business policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
• Collaborated with stakeholders to identify business needs and data sources.
• Initial Business Analyst for the Data & Analytics team, supporting the startup of this group within IT&S at Conestoga
• Developed relationships between IT and Program Quality Assurance group to support implementation of several annual applications
• Supported initial development of new data platform through requirements development, working with the Registrar’s office and 3rd party consulting firm Slalom to ensure MVP work was completed using Agile framework
• Developed relationships with several areas of business
• Work intake

• Partnered with engineering and data science on developing, evaluating and deploying product features and improvements
• Drove initiative to implement desk hoteling software, as part of the safe return to office after Covid19
• Fully supported implementation of Oracle NetSuite to replace Quickbooks as the financial system of record, ensuring all requirements were documented and met, and assisted with development of a roadmap for future phases of the rollout

• Partnered with Enterprise Procurement, Enterprise Architecture, and the business to develop and complete the Discovery and RFP for Finance Transformation, through to the implementation of Oracle Fusion
• Lead BSA for the Discovery and analysis required to implement IFRS17, a detailed and complex legal reporting requirement for Insurance companies worldwide.

• Led the discovery and analysis for a high-profile project focusing on data security for Public Company Readiness
• Supported the Claims department through their modernization through detailed requirements development, process improvement, and gap analysis

Projects:

• Restricted Access for PCR – Requirements gathering, extensive data analysis, security analysis, scope and delivery estimates, approval process development
• Finance Transformation – Primary BA for the Discovery through RFP and vendor engagement through to implementation of Oracle Fusion
• Claims Telephony update - developed requirements, processes, and supported the project through analysis and testing to update the incoming telephony and messaging system for improved customer service
• Broker payment update - initiated the discovery and business case to update the system through which brokers are paid

• Performed Business Analysis function, including Business Process Improvement, Requests for Proposals, technical documentation, Business Requirements, Risk Assessments and Cost/Benefit Analysis, project assessments.
• Project Manager for implementation of industry-specific, best-of-breed ERP implementation, including Accounting system, Estimating system, scheduling and bid management system, sales and CRM system, and after-sales service and warranty system, built from several commercial off-the-shelf applications.
• Developed and updated business processes to incorporate the ERP software into the business, and to streamline workflows for improved effectiveness.
• Developed all test scripts and completed data testing, functional testing, user-acceptance testing, and ongoing data checks and monitoring.
• Developed and maintained roadmaps for all off-the-shelf, ERP applications.
• Monitored and led all Change management and Risk management throughout the implementation project to ensure consistent and ongoing delivery of secure and valid data.
• Built reports and reporting system to provide ongoing and automated monitoring of business intelligence, using MS SQL queries and stored procedures, Crystal Reports, Excel, and reporting systems built into the off-the-shelf applications.
• Developed web-based Lot Reporting System using Business Process Management software and the data and functionality from the ERP system.

• As company’s first full-time I.T. resource, set up help desk system and process
• Upgraded aging and unsupported infrastructure and systems, including switches, SBS 2003 to Windows Server 2008 and Exchange 2010.
• Developed policies and procedures for onboarding and offboarding, security for mobile devices, hardware replacement and upgrades and individual software purchases.
• Developed I.T. requirements for move to new building, designed infrastructure, network configuration and cabling.

• Was recruited from the Kitchener office to a manager level position in the Global KPMG organization.
• Initiated the Support Track project for multi-year, multi-million dollar implementation of KPMGs global SAP-based ERP
• Developed Support Models at both Global and National level for several applications and systems to ITIL standards, incorporating incident and problem management into Support and Operations Agreements, and Statements of Work.
• Built policy for data archiving on global servers.
• Support infrastructure in global data centres, third-level application support for global applications
• Liaise with business application owners to meet business requirements for system availability
• Managing project to upgrade up to 30 global database servers for both SQL Server and Windows 2003 Service Packs

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Completed business requirements documentation, developed business processes and technical support processes to ITIL standards.
• Coordinated QA processes for all my projects.
• Led BA team through development of the BA methodology, including systems analysis.
• Provided in depth application analysis, data analysis, requirements and processes for firmwide upgrade to Vista, MS SCCM and Office 2007.
• Projects also included QoS, Safeboot, SMS Upgrade, Problem management, Device Encryption, Meeting Room Bookings, amongst many others.
• Work intake and project assessment